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Disney Expectations -v- Experience
Manage episode 324743887 series 2287435
Where is the detail in your Customers Journey? That's one thing I've learnt from Disney, is that the Customers Journey has been walked through by many to eliminate the friction. On my recent trip to Disney my customer journey was not what I had expected.
200 bölüm
Manage episode 324743887 series 2287435
Where is the detail in your Customers Journey? That's one thing I've learnt from Disney, is that the Customers Journey has been walked through by many to eliminate the friction. On my recent trip to Disney my customer journey was not what I had expected.
200 bölüm
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