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This podcast is to help those in the Hospitality industry create an unforgettable guest experience that will ignite the potential in their team and turn their guests into advocates. It is designed to share and celebrate all the amazing people and things about hospitality. Interviews with industry leaders, subject matter experts and others sharing their insights, industry trends, and advice for those in the industry and those seeking a career in hospitality.
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The Michelle Pascoe Hospitality Podcast
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Out with the Old and in with the New? Not anymore!
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Fiona Keary founder of Style Liberation. She helps women 35+ to create a wardrobe full of outfits they love without starting from scratch through her in-person and virtual consultations, online program The Style Transformation and Super Styler membership. Fiona shares with us it's not just about the look, it's how we feel inside. Wearing the right …
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The Michelle Pascoe Hospitality Podcast
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CEO at 28 - The next generation
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Jason Linke, at 28 is the CEO of North Bondi RSL Club. A Club steeped in history, respect and mate ship. Raised in beautiful Ulladulla, by his Dad and grandparents with his sister Pam, community and family have always been close to his heart. His strong work ethic and values from his family has provided Jason the foundation over the past 10 years f…
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The Michelle Pascoe Hospitality Podcast
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Bringing Domestic and Family Violence Awareness to the Workplace
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Twelve months ago, Arely Carrion took a sabbatical from Mounties to become a Domestic and Family Violence advocate, facilitating education and awareness programs across the Club industry. Arely has now returned to Mounties as Executive Manager Community, to build on and expand the current community initiatives already in place. This allows Mounties…
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The Michelle Pascoe Hospitality Podcast
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From Couch to Mountain - health, self belief, confidence and community
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Yvonne Shepherd is the Founder and CEO of Women's Fitness Adventures - Australia's premier hiking community for women. Yvonne shares her love of hiking and connecting women globally through her online and in person hiking programs and adventures. Not only is Women's Fitness Adventures changing women's lives through increased health and wellness, it…
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The Michelle Pascoe Hospitality Podcast
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Applying for a GRANT - WHY, WHO AND HOW
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Prue is a Grant Master – an accomplished grant writer who gained $49.8 million in grant funds for clients in six years. From $5,000 trailers to multi-million-dollar community-changing infrastructure, the grants helped businesses, community groups and non-profit organisations realise their big and little dreams. With this achievement still settling …
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The Michelle Pascoe Hospitality Podcast
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How High Tech impacts the connection between venue and supplier
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Paul Tory - CEO & founder of Foodbomb provides an insight into their modern online platform that has moved the antiquated ordering practices of supplies of the past to the 21st century. Looking at the past two years challenges, the impact of staff shortages, the growth of suppliers and what lies ahead in 2023.…
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The Michelle Pascoe Hospitality Podcast
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Is LinkedIn where you should be?
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Jo Saunders is the LinkedIn Demystifier, helping people connect since the early 90's. In this episode Jo shares her knowledge and expertise on why you should be present and connected on LinkedIn. Personally I've been on LinkedIn for well over a decade and a Premium Member since 2013. I highly recommend you listen to this episode.…
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The Michelle Pascoe Hospitality Podcast
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A love of people and community. The impact of being a Board member.
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Sallianne Faulkner is the President of Ramsgate RSL, Director of Clubs NSW, Netball NSW, small business owner, farmer and the GM of Bayside Women's Shelter. In this episode Sallianne, shares her journey as someone who is committed to making an impact on their community, seeking to make her corner of the world a little better than how she found it.…
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The Michelle Pascoe Hospitality Podcast
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Does having Boundaries make you a better person?
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In this episode I chat with Luke Richards, CEO of Culburra Bowling Club about setting boundaries. Why they are important to him and why he wants to share the difference that it has made to his work life and home life and how it can make a big difference to you. Why do you need to have work emails on your phone or take calls after you leave? Start b…
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The Michelle Pascoe Hospitality Podcast
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How does a biscuit help sick kids in Australia?
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Jeremy Dakis, CEO of Bite Size Coffee Treats shares how his family business changed from cafes to creating biscuits from their kitchen in Bankstown to a nation wide company employing 35. With strong family values they kept their business family together during Covid even though many of their hospitality clients closed overnight. They launched Bite …
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The Michelle Pascoe Hospitality Podcast
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Cup of Kindness - Youth Off The Streets
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Celebrate International Coffee Day by supporting Youth Off The Streets (Father Chris Riley) with Cup of Kindness. Christina Roberts shares with us the story behind Cup of Kindness, who it helps and how you can support the very important work they do while enjoying your favourite hot beverage.Michelle Pascoe tarafından oluşturuldu
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The Michelle Pascoe Hospitality Podcast
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HOW TO RECRUIT AND RETAIN IN TODAY'S NEW WORLD OF WORK
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Natasha Hawker, MD of Employee Matters a leader in the Australian HR space, shares with us the Employee Value Proposition, Mental Health, War for Talent, How to Hire and Liability. We even came up with an amazing idea of a new group to recruit for the hospitality industry.Michelle Pascoe tarafından oluşturuldu
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The Michelle Pascoe Hospitality Podcast
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INTENTIONAL LISTENING - LESSONS FROM INSIDE A CESSNA
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If we all talk, nobody listens. Knowing when not to speak is just as important as knowing what to say. Ignoring and interrupting others can lead to fatal outcomes in the skies. On the ground, it destroys conversations, relationships, and the healthy exchange of ideas. In this episode I share what I learnt from my trip to the Kimberley.…
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The Michelle Pascoe Hospitality Podcast
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Personal Branding Photography! Why you need it?
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Claire from Oak Street Images shares her creativity and passion for personal branding photography. Photos allow you to tell the complete story of who you are, what your brand represents and what you do. Do your photos truly represent your business?Michelle Pascoe tarafından oluşturuldu
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The Michelle Pascoe Hospitality Podcast
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When it comes to Branding Be a Flamingo Not a Seagull
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Jen Bowers founder of Jen Be and Pink Pom Pom shares her 30+ years experience as a branding specialist. Her passion for colour and life has lead her to being the creative branding coach who weaves strategy and design together to create magic! No matter the size of your business Jen shares her tips and expertise on the branding journey.…
Last week I attended the RSL Conference with Gus Worland as the opening Keynote speak and had me thinking about hope and reaching out to the ones we love especially over this Easter holiday period. It all begins with a meaningful conversation and connecting.Michelle Pascoe tarafından oluşturuldu
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The Michelle Pascoe Hospitality Podcast
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Disney Expectations -v- Experience
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Where is the detail in your Customers Journey? That's one thing I've learnt from Disney, is that the Customers Journey has been walked through by many to eliminate the friction. On my recent trip to Disney my customer journey was not what I had expected.Michelle Pascoe tarafından oluşturuldu
In this episode I share my expectations and experience to my trip to the US this month. The love of Palm Springs and the magic of Disney. Is it worth the hassle of documents and masks to travel now, heck yes it is.Michelle Pascoe tarafından oluşturuldu
This years theme for IWD BreaktheBias I believe is more than just gender bias. Unconscious and conscious bias impacts on how we turn up in the workplace. We all need to support and work together.Michelle Pascoe tarafından oluşturuldu
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The Michelle Pascoe Hospitality Podcast
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TEN PEAKS CHALLENGE - MARCH ON
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Nicole Heinrich, COO of Ramsgate RSL and 2 of her team are scaling 10 peaks in 4 days to raise money and awareness for Veteran Suicide with Soldier On. Taking on Australia's most iconic and challenging walking track within Mt Kosciuszko National Park. Nicole shares her story in the industry, the strong connection with community and the preparation …
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The Michelle Pascoe Hospitality Podcast
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Career Evolution Post Covid
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Jenny White, CEO of WhiteNow and the guru of recruitment in the industry for over 20 years shares the career evolution, opportunities and the deeper connection that leaders have with each other post Covid.Michelle Pascoe tarafından oluşturuldu
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The Michelle Pascoe Hospitality Podcast
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WHY HAVE A PERSONAL BRAND?
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Chef Paul Rifkin shares his journey as a consultant to the Hospitality industry and becoming a Brand Ambassador. Building a business not only on his amazing skillset and knowledge but on his “personal brand” defines him as one of the top consultants to seek out for your hospitality business.Michelle Pascoe tarafından oluşturuldu
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The Michelle Pascoe Hospitality Podcast
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FIRST IMPRESSIONS REALLY COUNT
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A fabulous first impression, a lasting memory, help or assistance in a crisis (or ouch!), or a moment that makes you say "WOW!". This is known as FLOW. Make the most of every guest, every visit, every experience.Michelle Pascoe tarafından oluşturuldu
If you don't get back to basics and begin building the team again a "toxic culture" will eventually infect every crevice of your business. Get the basics right and everything flows from there.Michelle Pascoe tarafından oluşturuldu
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The Michelle Pascoe Hospitality Podcast
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Your Customers are looking to you for the MAGIC...
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With all that is happening at the moment your customers are looking to you not just for a product or service! Be the person and the business that gives them the experience, the transformation, the MAGIC!Michelle Pascoe tarafından oluşturuldu
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The Michelle Pascoe Hospitality Podcast
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Forget the Silver Lining!! Here comes 2022
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The resilience of the Hospitality industry even though it feels like it is on its knees is certainly trying to keep its head above water has been outstanding. Leaders you are wonderful, teams you are doing an amazing job. Tips on thanking your customers, leadership styles and a free E-Book all in this episode for the year. Welcome to 2022.…
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The Michelle Pascoe Hospitality Podcast
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Be the Change - DV in the Workplace
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Arely Carrion brings her two passions together; Registered Club Industry and Domestic Violence in her new role with Insight Exchange. The industry connects with millions of members, guests and 62,000 employees in NSW and can become the change makers in helping those who need support.Michelle Pascoe tarafından oluşturuldu
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The Michelle Pascoe Hospitality Podcast
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Hospitality Recruitment on an Island
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Claire Boscq-Scott the CEO of Jersey Hospitality Association shares with us her journey and her new role in rebuilding the industry on the island of Jersey post Pandemic and Brexit. She shares tips on recruitment local and globally.Michelle Pascoe tarafından oluşturuldu
The great outage of October, 2021 reverberated around the globe as business revenue plunged because of the reliance on a third party connecting with their customers. Who has the power over your revenue?Michelle Pascoe tarafından oluşturuldu
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The Michelle Pascoe Hospitality Podcast
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The Future of Event Sales Training - More than the flowers & cake
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The amazing Bree Wailes founder of We Surge Events & Wedding Training and a whole lot more shares her insights of the industry over the past 20 years and the new direction. This is a must listen to those in the events industry who want to increase their sales revenue, have an engaged team and care about the customer journey.…
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The Michelle Pascoe Hospitality Podcast
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Think Strategically and Believe - The Growers Shoalhaven
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It's easy to make plans the difference is when you believe in them and see them all come true. The Growers Shoalhaven is the new place to be seen, to enjoy amazing local produce in beautiful surroundings. Andrew Gunn talks about his career and his role as COO in bringing this food concept alive on the south coast.…
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The Michelle Pascoe Hospitality Podcast
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Start where you are. Find out what you have. Map your VIP Journey. Bringing your data alive!
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Why should you measure what you do? More than ever, you are dealing with a diverse public and workforce. Creating unforgettable guest experiences is the benchmark today, getting that service out of your team on a regular basis is the goal. Mystery Shopping is an excellent research tool. Not every mystery shopper or survey is created equal, I should…
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The Michelle Pascoe Hospitality Podcast
Before you go back to "business as usual", how inclusive will your offering be now to those customers who supported you when your doors were closed?Michelle Pascoe tarafından oluşturuldu
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The Michelle Pascoe Hospitality Podcast
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What is Hospitality Culture after a Pandemic?
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Ken Burgin shares with us in this podcast his love of research and being curious in how to take the industry to the next level in service, automation, systems, recruitment, marketing, diversification and why “culture” is key to the success of a business, whether it’s a small café of 2 or a large hotel chain. Ken works with foodservice operators to …
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The Michelle Pascoe Hospitality Podcast
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Leader with a Heart - team unity, empowerment, respect and care
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Tash Callewaert a Quest Hotel owner, shares her passion for leadership. Operating a business both sides of the border over the past 18 months has shown how being a heartfelt leader and truly living her values has created an amazing united team. This is a must listen for everyone.Michelle Pascoe tarafından oluşturuldu
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The Michelle Pascoe Hospitality Podcast
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Heartfelt Connections - The doors are nearly open!!
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With a date just over the horizon NSW gets ready to go further than 5km. Are you ready and more importantly are your team? In this podcast I share tips and insights on creating memorable experiences for your guests and members while recognising your team for getting through to the other side.Michelle Pascoe tarafından oluşturuldu
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The Michelle Pascoe Hospitality Podcast
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Food is about enrichment! Now is the time to enrich your career
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John McFadden, State Manager of Goodropoils began his career in the kitchen at the age of 10. In this episode he shares his amazing career, those who have inspired him and his desire to help others who are seeking a career as a Chef.Michelle Pascoe tarafından oluşturuldu
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The Michelle Pascoe Hospitality Podcast
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Creating Positive Hospitality Experiences: From Ayers Rock Resort to Club Taree
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Learn how to create positive experiences through every interaction with this year's recipient of the Clubs NSW Heart of the Community Award Paul Allan. Paul shares his journey in the industry from Ayers Rock Resort to Club Taree leading a small and mighty team.Michelle Pascoe tarafından oluşturuldu
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The Michelle Pascoe Hospitality Podcast
Online ads are in our feeds every day, promising us youthful skin, losing weight, puppy toys and everything in between! So I clicked and was amazed by the wonderful customer experience that Urban Brew delivered. Do you deliver an online experience that is memorable?Michelle Pascoe tarafından oluşturuldu
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The Michelle Pascoe Hospitality Podcast
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BizShui The secret weapon to thrive in your home office
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Last year we all scrambled to set up a home office to connect with our team and clients, using a pile of books or a box of tissues to sit your laptop on, while you perched in front of a window providing your viewers a silhouette or up the nose camera angle. Let’s admit it none of us were prepared for the long haul and now many of us have chosen “wo…
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The Michelle Pascoe Hospitality Podcast
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Do You Ever Feel You’re Telling Yourself The Same Story?
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MANY people find themselves running around the same old stories that they can’t do something because of old excuses and fears. Are you a “people pleaser”? Do you feel guilty when you say “No” or annoyed with yourself when you say “Yes”? Julie Scott lives in Palm Springs, CA and is truthfully living the confident life she always dreamed of. She thri…
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The Michelle Pascoe Hospitality Podcast
Let’s end this year with 3 key points to make both the internal and external customer experience journey magical for you and your customers. Communication, links and options. Merry Christmas to you all. Thank you for being loyal to this podcast Customer Retention Revolution. I will be back on Wednesday 6th January with a new line up of guest speake…
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The Michelle Pascoe Hospitality Podcast
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Loyalty from a Franchise Brand
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Whether it be a car, pair of glasses or a loaf of bread in most cases we are committed to a franchise brand because of the product, however, how does the impact of the service provider have on your decision when it comes to choosing the location of the business that you will travel to?
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The Michelle Pascoe Hospitality Podcast
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5 Tips to Improve the Customer Experience Journey
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Today more than ever the Customer Experience Journey has become the top priority as businesses manage and serve the shifting customer demands. Mapping the Customer Experience Journey is critical in delivering on these demands and exceeding their expectations. Have you mapped the Customer Experience Journey of your prospective and existing customers…
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The Michelle Pascoe Hospitality Podcast
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95% of sales are emotion based. Is your brand message still focussing on features and benefits?
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Today, businesses like yours are expected to be doing everything! Video, photography, Instagram Stories, Facebook Live, sophisticated sales funnels, webinars and have high performing websites that capture leads, converts them into real business and continually pumping out content that inspires! Divine Creative is a complete content production and m…
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The Michelle Pascoe Hospitality Podcast
This maybe a controversial podcast but I am all for the raffle, promotion or the thank you gift to your customers. It’s about bringing them joy and gee we all need this after the year we have all had. Don’t use COVID as an excuse to be Scrooge.
Thursday 10th September is the day when we ask “RUOK?” It’s been a bloody struggle for everyone. Being a leader the pressure of making sure your team are okay has impacted on your only mental health. It’s important to be honest with yourself, seek out help or at least have a cuppa with a friend and tell them how you are feeling. Don’t shrug it off …
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The Michelle Pascoe Hospitality Podcast
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The Secret Diary of a Mystery Shopper
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In this episode I chat with Claire Boscq-Scott all the way from the Jersey Isle who shares with us her tales, strategies and implementation of her mystery shopping company over the past decade with her clients throughout the UK, Europe, Asia and Africa. With the launch of her “tell all” book The Secret Diary of a Mystery Shopper, if you have custom…
Having thousands of followers maybe amazing for some, however, for others, it's about connections actually recognising the person you've been talking to or who has been liking your posts or you've liked them when they walk into your business. Which are you?
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The Michelle Pascoe Hospitality Podcast
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What are your team saying to your customers?
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No matter who they are no one will ever love your business like you do. When it comes to your reputation what are your team saying to your customers? In this episode I share a story of a good friend and the questionable customer service.
