Start where you are. Find out what you have. Map your VIP Journey. Bringing your data alive!
Manage episode 305219543 series 2287435
Why should you measure what you do? More than ever, you are dealing with a diverse public and workforce. Creating unforgettable guest experiences is the benchmark today, getting that service out of your team on a regular basis is the goal. Mystery Shopping is an excellent research tool. Not every mystery shopper or survey is created equal, I should know I’ve been doing it for nearly 30 years.