Alex and Colin interview Celine Francisco

Consumer Behavior Conversations

Hello! We are Alex Steffen and Colin Beckstrand. We both are currently students at NDSU taking part in a consumer behavior class. We have a podcast this week where we meet with Celine Francisco, a relationship manager at Wells Fargo bank. We talk to her about her past history as an NDSU student and early job experience. We talk a lot about her current job as a relationship manager and all the things that go into that job. She talks about the challenges, successes, and interesting parts of her job. She goes into detail about the responsibilities of a relationship manager and how it can be stressful due to the large amount of attention that her clients portfolio's require. She has to have very good communication skills and that came through in the way she talked during the interview. Being a relationship manager was a lot more involved than we had initially expected. Celine goes into detail about how she has to do a lot more than just talk to her clients. She has to be knowledgeable in how to read financial reports, accounts, and determine risk assessment for her clients. At the end of the podcast she gives us some advice and speaks about her future career aspirations. Celine was a very fun person to interview and her energy and excitement about her job will be easy to tell while you’re listening.