Using an IT Skills Matrix with Heather Ritchie pt 1

Community IT Innovators Nonprofit Technology Topics

Player FM - Internet Radio Done Right

dört yıl önce eklendi

İçerik Community IT Innovators tarafından sağlanmıştır. Bölümler, grafikler ve podcast açıklamaları dahil tüm podcast içeriği doğrudan Community IT Innovators veya podcast platform ortağı tarafından yüklenir ve sağlanır. Birinin telif hakkıyla korunan çalışmanızı izniniz olmadan kullandığını düşünüyorsanız burada https://tr.player.fm/legal özetlenen süreci takip edebilirsiniz.

Peak Travel

1
You Can Visit All Seven Continents. But Should You? 26:46

14 gün önce26:46

Daha Sonra Çal

Listeler

Beğen

Beğenildi

26:46

For many travelers, Antarctica is a bucket-list destination, a once-in-a-lifetime opportunity to touch all seven continents. In 2023, a record-breaking 100,000 tourists made the trip. But the journey begs a fundamental question: What do we risk by traveling to a place that is supposed to be uninhabited by humans? And as the climate warms, should we really be going to Antarctica in the first place? SHOW NOTES: Kara Weller: The Impossible Dilemma of a Polar Guide Marilyn Raphael: A twenty-first century structural change in Antarctica’s sea ice system Karl Watson: First Time in Antarctica Jeb Brooks : 7 Days in Antarctica (Journey to the South Pole) Metallica - Freeze 'Em All: Live in Antarctica Learn about your ad choices: dovetail.prx.org/ad-choices…

1 yıl önce 29:03

MP3•Bölüm sayfası

Do you know your super-users and early adopters? Your champions and ambassadors? Do you know who on your staff will happily and reliably use the tool exactly as trained vs your staffer who is always looking for new features and finding new shortcuts? Do you know who usually needs a little extra training and review sessions? Who is tech-hesitant, or even tech-phobic? How can you make your IT roll out a success for ALL your users? Can using an IT skills matrix make a difference?

Join Build change management expert Heather Ritchie in an interactive, free webinar to learn about this simple and effective tool. She shares a spreadsheet template, talks through real life scenarios and examples from her work, and explores the benefits and challenges of creating a staff skills matrix.

A skills matrix is also a useful tool to increase the value of training and enhance your conversations about professional development. Where are you investing in your staff skills? Where should you invest? Where do your staff want to learn and improve? What skills will help them and your nonprofit the most?

How can using an IT skills matrix improve new tech rollout?

Build Consulting download: IT Skills Matrix Template

As with all our webinars, this presentation is appropriate for an audience of varied IT experience. Community IT believes strongly that your IT vendor should be able to explain everything without jargon or lingo.

Community IT is proudly vendor-agnostic, and our webinars cover a range of topics and discussions. Webinars are never a sales pitch, always a way to share our knowledge with our community.

_______________________________
Start a conversation :)

Register to attend a webinar in real time, and find all past transcripts at https://communityit.com/webinars/
email Carolyn at cwoodard@communityit.com
on LinkedIn

Thanks for listening.

223 bölüm

#Tech #Community IT Innovators #Nonprofit #Nonprofit Technology #Nonprofit Management #Fundraising #Charity #Non-Profit #Business #Communities #Nonprofit Leadership #NGO #MSP #Managed Service #Outsourcing

Using an IT Skills Matrix with Heather Ritchie pt 1

Community IT Innovators Nonprofit Technology Topics

published 1 yıl önce

Paylaş

MP3•Bölüm sayfası

How can using an IT skills matrix improve new tech rollout?

Community IT is proudly vendor-agnostic, and our webinars cover a range of topics and discussions. Webinars are never a sales pitch, always a way to share our knowledge with our community.

_______________________________
Start a conversation :)

Register to attend a webinar in real time, and find all past transcripts at https://communityit.com/webinars/
email Carolyn at cwoodard@communityit.com
on LinkedIn

Thanks for listening.

223 bölüm

सभी एपिसोड

1
Community IT Voices: Tiff Parker, IT Business Manager 13:21

3 gün önce13:21

13:21

In today’s interview, Carolyn talks with Tiff Parker, an IT Business Manager at Community IT. They talk about her background, how she got into a technology career, and what brought her to Community IT in this role. Tiff reflects on her early interest in GIS Geo Information Systems mapping, her years as an “accidental techie” at a nonprofit with increasingly senior roles and responsibilities as she gained experience and expertise managing nonprofit IT, and her move from nonprofit IT Director to her role now providing technical and strategic guidance to multiple clients. The Community IT ITBM service provides an outsourced IT manager to clients at a reduced cost to hiring and having an IT manager on staff. These managers are a resource dedicated to matching technology solutions to clients’ business needs. To do this well requires an ongoing conversation with the client to continually understand their business needs, and then effective communication with client staff and leadership about the ways specific technology solutions can meet those business needs and how to budget for technology. The ITBM makes recommendations on IT investments, training programs, maintenance, and licenses. They help the client be forward-looking, and act as a vendor-agnostic, trusted advisor with deep knowledge of the nonprofit IT software and platforms available. Because Community IT works in partnership with clients to manage long-term IT needs, the ITBM relationship with the client makes them a true asset. “I’m an IT consultant and I work specifically with nonprofits. I help them leverage technology to meet their mission. …I really love working with the clients. I have a wide variety of all different sizes, different areas they focus on … I might see their name pop up on the news and think “Hey, I’m helping them with their technology.” It’s that nice connecting feeling of helping other people accomplish their great work.”Tiff Parker Tiff Parker joined Community IT Innovators as an IT Business Manager (ITBM) in October 2023. She brings over 17 years of experience working in nonprofit technology. As an ITBM, she guides clients through implementation of effective technology investments and utilizing efficient IT services in direct support of their missions. She also assists clients with long-term planning, budgeting, and strategic goals. Prior to coming to Community IT, Tiff was the IT Director for an environmental nonprofit where she was responsible for the overall vision, planning, implementation, management and support of their various information systems, data, policies, and processes. Tiff graduated from Virginia Tech in 2007. She holds the Microsoft 365 Fundamentals MS 900 certification. _______________________________ Start a conversation :) Register to attend a webinar in real time, and find all past transcripts at https://communityit.com/webinars/ email Carolyn at cwoodard@communityit.com on LinkedIn Thanks for listening.…

1
Microsoft Nonprofit Tech Conference Reflections with Ryan Ozimek 30:19

10 gün önce30:19

30:19

What does the future hold for nonprofit technology from one of the giants in the industry? Ryan Ozimek, founder of Soapbox Engage and long time nonprofit IT thought leader, reflects on the trends and topics from this recent conference for the sector from Microsoft – particularly the embrace of AI and the potential of AI tools to impact the nonprofit sector. In its second year, the Microsoft Global Nonprofit Leaders Summit drew nonprofit sector and IT activists from around the world to discuss new tools, new partnerships, and new needs. Listen to Ryan Ozimek in conversation with Carolyn Woodard on his reflections on trends that were discussed and explored at this conference Some Key Takeaways: Big changes are happening fast – Ryan sees this era as strikingly similar to 1999 when we all got online on this new thing “the internet.” To prepare as a nonprofit: don’t feel you have to dive in the deep end but be aware that in a short time we will all be swimming in this pool. Generational change is painfully evident in AI adoption. How does the nonprofit sector take full advantage of young people understanding new technologies especially AI, intuitively? AI is everywhere and will be everywhere. How can we use it best in our sector? How can our sector push AI tools to be better? Two and a half things for nonprofits to prepare to be able to find opportunities in this new world: Start with what problems we are trying to solve and fit the tech to that. Be prepared to be more agile and more nimble than ever before. AI agents can help you build the framework to describe your needs. Practice asking AI “what are the types of questions I should be asking you to help me solve my organization’s problems?” It’s important to deeply understand the tech savviness of your nonprofit. How ready are you for change? Opportunities are also coming at us really fast and not every opportunity will be a good fit. Last year at this summit the message was “Copilot is your copilot and it will help you with everything.” This year Ryan heard that multiple agents that specialize in certain tasks/things will be more helpful than a “generalist” AI. You will need to find the AI agent that can help do the exact thing that you need done. We will all need to learn to ask the right AI agent the right questions. What is the expected impact on nonprofit jobs? People will be able to be more productive, more able to help the organization meet the mission. Nonprofits will be augmenting their people with AI agents doing the grunt work. Think now about what you can automate. What is there that you have to have done that a person doesn’t have to do? This will free your staff to better meet your community needs. Let’s meet our missions better and bigger than we ever have, because the world has lots of needs right now. The nonprofit sector/social sector will have more and more challenges in the current environment – so making the sector more productive with AI will help it meet needs that are only growing. _______________________________ Start a conversation :) Register to attend a webinar in real time, and find all past transcripts at https://communityit.com/webinars/ email Carolyn at cwoodard@communityit.com on LinkedIn Thanks for listening.…

1
Nonprofit Data Retention Policy and Cybersecurity Basics with Ian Gottesman 34:11

17 gün önce34:11

34:11

Ian Gottesman is CEO of a coalition of 200+ NGOs and 20 major IT companies working together to improve cybersecurity for the nonprofit sector ( NGO ISAC ). He has decades of experience in executive roles in nonprofit cybersecurity in a variety of organizations. In these challenging times for the nonprofit sector generally, many nonprofits are taking a harder look at their cybersecurity policies to better protect their organization and staff. Community IT recommends getting to a foundational level of basic cybersecurity, and you can download our free Cybersecurity Readiness for Nonprofits Playbook to learn what that means and how to put those basics in place. Three cybersecurity basics to think about : manage your identity, patch your hardware and software, and look out for phishing – train your staff. You will get 80% protection from just doing those three low cost things – why would you want to get 0%? When your cybersecurity basics are in place, Ian recommends strengthening your nonprofit data retention policy and compliance as your first next step. Again, this is low cost in terms of your budget, but will have costs to your organization in terms of staff time and energy. So let this challenging moment motivate your team to take on a sorting-and-retaining-or-deleting project. Some Key Takeaways: Cybersecurity Basics are not difficult and protect you from 80% of hacks . Manage your identity. Accounts must be protected, your staff should be verifying they are who is supposed to be logging in. Patch your hardware and software. The easiest way to do this is reboot – log out, restart, and log back in periodically. Your IT provider or internal IT staff should be patching as part of your cybersecurity strategy. Look out for phishing – train your staff. More than 90% of attacks start out tricking a user into clicking a link. For more information on anti-phishing training, check out this webinar on Cybersecurity Awareness Training Tips . Cybercrimes are crimes. Don’t feel that you were responsible for your own victimization. Clicking on links happens. Huge companies fall for scams. Encourage a culture of openness and sharing around cybersecurity best practices and incident response planning. Make sure your nonprofit culture embraces a team approach to cybersecurity, and that everyone on your staff knows to tell someone when they see something suspicious or make a mistake, and who to tell. Holding cybercriminals accountable in every country should be a bigger goal for our governments and our laws. Nonprofit Data Retention Policy is a valuable project now. Remind your staff not to put in writing in any device or app something they would not want to be public about your organization Creating and monitoring compliance with a nonprofit data retention policy does not require expensive tools but it does require the time and energy of your staff. Avoiding unnecessary reputational risks is worth it. Make sure your nonprofit data retention policy covers emails and messaging in addition to documents and files. _______________________________ Start a conversation :) Register to attend a webinar in real time, and find all past transcripts at https://communityit.com/webinars/ email Carolyn at cwoodard@communityit.com on LinkedIn Thanks for listening.…

1
Microsoft Vs Google Workspace for Nonprofits pt 2 30:30

24 gün önce30:30

30:30

Which platform would you choose if you were starting a brand new nonprofit tomorrow? Learn the differences, how to choose, and when to contemplate changing platforms in this webinar with Community IT Innovators CEO Johan Hammerstrom and Director of IT Consulting Steve Longenecker. Johan and Steve together have over 40 years of experience in nonprofit IT and have worked with hundreds of nonprofit clients as they made crucial decisions about their IT platforms. In part 1, we discuss the basic features of each platform, and acknowledging that most people working at nonprofits do not actually have a choice in platforms, we discuss the reasons one or the other may be a better fit for your organization if you had to choose. And if you are thinking of switching, we recommend you have a very strong business case for the switch, not just personal preferences, and that you practice very good change management if you find you must switch. In part 2, we discuss security, data retention, and the limited options for nonprofits that are not one of these two platforms. That is, there are many reputable third party options for ID management or cloud storage, but very few other options for basics like email, calendar, or the office suite of documents and spreadsheets. We then take audience questions and delve into managing a hybrid solution (and check out the previous webinar Managing Google Workspace and Microsoft 365 Together for more tips.) Microsoft VS Google Workspace Every nonprofit organization must have IT tools and a platform. Google offers its Google Workspace suite at a discount to nonprofit organizations. Many new nonprofits use this suite of tools to start up their organization. For small, young, and growing nonprofit organizations, and nonprofits in the education field, this inexpensive suite of user-oriented essential IT tools is becoming a popular standard. Of course, there’s a competing service provider also offering a suite of cloud-based basic business productivity tools, also at greatly reduced prices to qualified nonprofit organizations: Microsoft . We are often asked to give our opinion over which platform our clients should use. The answer is not as simple as you might think. As with all our webinars, this presentation is appropriate for an audience of varied IT experience. Community IT is proudly vendor-agnostic and our webinars cover a range of topics and discussions. Webinars are never a sales pitch, always a way to share our knowledge with our community. That said, we’re obviously talking about two specific platforms in this presentation, Microsoft and Google – and we find that 99% of our clients are using one or the other, or a hybrid of both. Given that these platforms are widely used by nonprofits, it is in that context that we discuss the choices, advantages, and trade-offs that you could be facing as you choose a platform for your nonprofit. Many questions asked at registration or live at the virtual event will be answered in the transcript. Check back after the webinar for additional resources. _______________________________ Start a conversation :) Register to attend a webinar in real time, and find all past transcripts at https://communityit.com/webinars/ email Carolyn at cwoodard@communityit.com on LinkedIn Thanks for listening.…

31 weeks önce29:03

29:03

Community IT Innovators Nonprofit Technology Topics

1
Google Tips for Nonprofits with Tiff Parker 12:09

32 weeks önce12:09

12:09

Tiff Parker is an expert in Google Workspace support, having used Google Workspace herself throughout her career and developing a practice as an in-house expert to our clients who use Google Workspace. Carolyn asked Tiff for her tips on features to use and things to know about Google Workspace at the office. The takeaways: Know the difference between My Drive and Shared Drives, and set up Shared Drives for anything that you will want access to after a staff member leaves your organization. Step by step instructions to set up Shared Drives can be found in the Google knowledge center and can be done by “non technical” staff. Be thoughtful about creating the Shared Drives architecture and assigning access. Train your existing and new staff on your expectation for saving and collaborating on files using Shared Drives. Google uses the acronym “2SV” for second factor verification. Similar to Multi-Factor-Authentication (MFA,) you can use any authenticator (including Google’s) or have a text or call sent to your phone. Whatever you use, the important thing is to REQUIRE 2SV for any account that your staff log into. Use Google Groups to save money on licenses and make it easier for teams or committees to collaborate. You can set up Google Groups with a single email address such as “contact@yourdomain” and all the members can see and respond. Groups has a lot of great use cases at nonprofits. Google Calendar has an option for “rooms” that you can use for many resources you may want to be able to reserve, like projectors and other AV equipment if you are still using a physical office. Thank you, Tiff, for these useful tips! If you have more Google Workspace questions, or have a great tip to share, get in touch ! Presenter: Tiff Parker joined Community IT Innovators as an IT Business Manager (ITBM) in October 2023. She brings over 17 years of experience working in nonprofit technology. As an ITBM, she guides clients through implementation of effective technology investments and utilizing efficient IT services in direct support of their missions. She also assists clients with long-term planning, budgeting, and strategic goals. The Community IT ITBM service provides an outsourced IT manager to clients at a reduced cost to hiring and having an IT manager on staff. These managers are a resource dedicated to matching technology solutions to clients’ business needs. The ITBM makes recommendations on IT investments, training programs, maintenance, and licenses. They help the client be forward-looking, and act as a vendor-agnostic, trusted advisor with deep knowledge of the nonprofit IT software and platforms available. Because Community IT works in partnership with clients to manage long-term IT needs, the ITBM relationship with the client makes them a true asset. Prior to coming to Community IT, Tiff was the IT Director for an environmental nonprofit where she was responsible for the overall vision, planning, implementation, management and support of their various information systems, data, policies, and processes. Tiff graduated from Virginia Tech in 2007. She holds the Microsoft 365 Fundamentals MS 900 certification. _______________________________ Start a conversation :) Register to attend a webinar in real time, and find all past transcripts at https://communityit.com/webinars/ email Carolyn at cwoodard@communityit.com on LinkedIn Thanks for listening.…

Community IT Innovators Nonprofit Technology Topics

1
Managing a Few Macs at Your Nonprofit with Nura Aboki 38:46

33 weeks önce38:46

38:46

Senior Consultant Nura Aboki explores best practices on supporting one or two Macs when everyone else is on Windows laptops. Nura and Carolyn discussed the ins and outs of supporting a few staff members and managing a few Macs, whether in a Microsoft 365 or Google Workspace environment. The days of leaving your Mac users to manage their own devices are long gone – current cybersecurity risks require full management of ALL your end users. You might try to get all your staff on the same laptops, but Mac users really love their Macs and are reluctant to give them up. How can you best ensure their device is secure while letting them use the machine that makes them the most productive? There are a lot of advantages to allowing Mac users to keep their Macs . It increases the pool of qualified talent you can hire, and can make your office more able to recover from cyber attacks by having a variety of laptops running different systems even if they are united on Microsoft or Google platforms. Nura recommends starting with policy – even if you are only managing a few Macs, you are going to want to include those users in your Acceptable Use Policies. You’ll also want to document the expectations on your IT team or IT provider for their level of Mac support. Second, do not leave your Mac users behind in terms of IT support. If you allow them, support them. If you are hiring for an internal IT team, ensure the ability to support Macs. And if you are hiring outsourced IT, be thorough in questioning their support agreement to manage a few Macs. Finally, Nura gave us some ideas in three issues: on what one thing nonprofits could do to better support Mac users, what Mac users would do differently, and what Apple could do to better at the enterprise level in addition to the individual level. _______________________________ Start a conversation :) Register to attend a webinar in real time, and find all past transcripts at https://communityit.com/webinars/ email Carolyn at cwoodard@communityit.com on LinkedIn Thanks for listening.…

Community IT Innovators Nonprofit Technology Topics

1
Nonprofit Tech FOMO (Fear Of Missing Out) pt 2 27:01

34 weeks önce27:01

27:01

Does your organization struggle to match your IT to your actual business needs? Learn how to right size your IT and get rid of FOMO. In pt 1, Johan, Pat and Carolyn discuss Tech FOMO and the reasons nonprofits are susceptible to feeling it. They ask the webinar audience about their last new tech implementations and explore everyone’s current FOMO, AI. In part 2, Pat walks us through an IT decision making pathway (which you can download below) and Johan answers audience questions. Fear of Missing Out (FOMO) is a natural human condition. And when it comes to technology, shiny new tools and platforms can seem very shiny. Add in tech giants’ large marketing budgets and vendors who pressure you to keep up with the latest and greatest, and you can feel like you constantly need to move to the newer, better solution to get the latest features, or you will be missing out. What if you could escape the cycle of reacting to new technology marketing by firmly establishing a new tech decision making process based in your nonprofit’s needs, with flexibility and vision, that includes a mechanism to thoughtfully evaluate where you want to go with your nonprofit technology over time? Join CEO Johan Hammerstrom and Director of Information Systems and Technology Pat Sprehe for this webinar to learn how to assess your nonprofit’s readiness for new technology. Give your leadership team practical tools to evaluate new technology wants vs needs. Is your nonprofit suffering from new tech FOMO? Free Download: IT Decision Making Cheat Sheet For Nonprofits As with all our webinars, this presentation is appropriate for an audience of varied IT experience. Community IT believes strongly that your IT vendor should be able to explain everything without jargon or lingo. _______________________________ Start a conversation :) Register to attend a webinar in real time, and find all past transcripts at https://communityit.com/webinars/ email Carolyn at cwoodard@communityit.com on LinkedIn Thanks for listening.…

Community IT Innovators Nonprofit Technology Topics

43 weeks önce19:50

19:50

In today’s interview, Carolyn talks with Vince Grady, the new Community IT Chief Financial Officer (CFO) who is 8 months into the job. Vince and Carolyn discuss his roundabout path to the CFO role, and how a diversity of backgrounds is common at Community IT and valued as one of our strengths – not all our employees have followed a typical path and that helps us connect with our nonprofit clients who often also have non-conventional backgrounds, education, and careers. Vince also comments on the value of mentors in his career, and he and Carolyn discuss steps to finding mentors you connect with and can turn to for advice. The takeaway? Be open to finding mentors that have the skills you want to develop, in addition to the career roles you want to grow into, and invite mentorship wherever you find it. Most people love being invited out for coffee and to discuss their skills and experience. Vince and Carolyn also discuss the way being an employee-owned company (ESOP) has shaped the internal culture at Community IT in valuable ways. “It is cool seeing how being an ESOP affects the culture of our company. I can see first hand that it has such a positive impact on our employees. Everyone feels so connected and has pride of ownership in their work and in our mission, because they have a say in it, ultimately.” Vince Grady Join us for our series featuring interviews with Community IT employees. In this series, we talk about nonprofit technology career paths, career resources, skills, and certifications. We will also touch on mentoring opportunities as you start out on your career and ways to give back if you are further along. If you are wondering what it is like to work at a place like Community IT, you can learn about it here. https://communityit.com/careers/ _______________________________ Start a conversation :) Register to attend a webinar in real time, and find all past transcripts at https://communityit.com/webinars/ email Carolyn at cwoodard@communityit.com on LinkedIn Thanks for listening.…

Player FM'e Hoş Geldiniz!

Player FM şu anda sizin için internetteki yüksek kalitedeki podcast'leri arıyor. En iyi podcast uygulaması ve Android, iPhone ve internet üzerinde çalışıyor. Aboneliklerinizi cihazlar arasında eş zamanlamak için üye olun.

500+ konuyu dinleyin

Community IT Innovators Nonprofit Technology Topics benzeri

WaterWipes Plastic-Free Original Baby Wipes, 99.9% Water Based Wipes, Unscented & Hypoallergenic for Sensitive Skin, 60 Count (Pack of 12), Packaging May Vary

Huggies Natural Care Sensitive Baby Wipes, Unscented, 12 Flip-Top Packs (768 Wipes Total)

Huggies Simply Clean Unscented Baby Diaper Wipes, 11 Flip-Top Packs (704 Wipes Total), Packaging May Vary

Dinlemeye Değer Podcast'ler

Community IT Innovators Nonprofit Technology Topics « » Using an IT Skills Matrix with Heather Ritchie pt 1

Using an IT Skills Matrix with Heather Ritchie pt 1

Dinlemeye Değer Podcast'ler

Player FM'e Hoş Geldiniz!

Community IT Innovators Nonprofit Technology Topics benzeri

Hızlı referans rehberi

Community IT Innovators Nonprofit Technology Topics « »
Using an IT Skills Matrix with Heather Ritchie pt 1