RTB (Return To Base) is a podcast from North East Ambulance Service. In each episode, NEAS team members James Atkinson, Jason O'Connell or Mark Selling speak to expert colleagues to try and answer some of the big questions staff members have about working in the ambulance service, from day-to-day issues like mental health and the importance of speaking up, to big picture ideas like the future of paramedicine.
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Welcome to The Workplace Effect. Your monthly podcast where we hope to help you turn your company into a community. We’ll hear from different voices, different customers, and different hosts every month..each adding their own insights and top tips from their field of expertise and experience to create a living manifesto that will grow with each listen….a little black book of insights for your ears, to give you the ideas and tools you need to sculpt your company culture! Think of this as a ha ...
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Palliative care in the ambulance service: a NEAS perspective
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In this episode, newly-qualified paramedic, James Atkinson was joined by end-of-life facilitator, Karen Hertwick, on a discussion about the work our end-of-life care team does for our patients. Karen discusses her past 2 years with the service and how her past roles of working in the community has benefited her.…
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Being out and proud in the ambulance service - a National Coming Out Day special episode
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In this week’s episode of RTB and in celebration of National Coming Out Day, our host and emergency operations centre team leader, Ria Kilmister-Dawson speaks to EPRR manager, Liam Garnett, about his experience of being proudly out as a gay man in the ambulance service.North East Ambulance Service tarafından oluşturuldu
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How we safeguard vulnerable people in our service
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In the final episode of the season 2 of the RTB (Return to Base) podcast series, we talk to Nichola Howard, named lead professional for safeguarding children at NEAS talks about how we safeguard vulnerable people in our service with the support of all of our teams. A paediatric nurse and health visitor by background, Nichola explains what her team …
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The role of mentoring within the ambulance service
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Mentoring is a crucial part of paramedicine, ensuring the next generation of paramedics have the confidence and skills required to care for patients across the North East. In this episode, paramedic mentors Stephen Hackles and Stephen Greenwood discuss the role of mentoring within the ambulance service. As well as defining the role, they talk about…
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How we support health inequalities across the North East
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In this episode of RTB (Return to Base), Frazer Gregory, EOC team leader at NEAS talks to Kavita Chawla, speciality registrar in public health about her placement role in the North East Ambulance Service and is the first registrar in the North East to be based within the ambulance service. This episode highlights one of the starkest inequalities in…
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How Patient Transport Service supports the North East
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In this week’s episode of the RTB (Return To Base) podcast, Emergency Operations Centre Trainer Ria Killmister-Dawson speaks to Andy Williams, South Division Patient Transport Operational Manager about the vital service our Patient Transport Service (PTS) provides to NEAS and the wider healthcare system. This episode highlights how our service isn'…
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Dispatch: the air traffic control of our region’s NHS
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Dispatching ambulances is like a game of chess. In episode two of the RTB podcast, Emergency Operations Centre trainer Ria Killmister-Dawson speaks to dispatch manager Andy Bell about how each member of the dispatch team at North East Ambulance Service moves resources around the region to reach those in need. If you'd like to get in touch about any…
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Dealing with trauma in the ambulance service
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In the first episode of our second series of RTB, Patient Transport Service operations manager Amy Rosindale speaks to Helen Morris, an experienced paramedic now working as a senior clinical advisor and one of nearly 50 Trauma Risk Management (TRiM) practitioners supporting NEAS colleagues in dealing with traumatic incidents. In their chat, Helen e…
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Understanding traumatic cardiac arrest
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Jason O'Connell, clinical education officer at NEAS, speaks to specialist paramedic Luke Morrison about traumatic cardiac arrest. In their chat, Luke explains the difference between a traumatic cardiac arrest and a regular one, what his advice would be for crews dealing with this type of situation, and how he sees the specialist paramedic role expa…
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Behind the scenes in call taking
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Jason O'Connell, clinical education officer at NEAS, talks about call taking with Emergency Operations Centre trainer Ria Killmister-Dawson. In their conversation, Ria tells Jason about the work that goes on behind the scenes to ensure callers get the right support, including training and feedback. If you'd like to get in touch about anything you'v…
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The importance of speaking up
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Paramedic apprentice James Atkinson talks to Jess Boon, a Freedom to Speak Up Guardian at NEAS, all about the work that she and her team does to encourage staff to feel able to give feedback about anything that affects them at work. In their conversation, Jess talks about the lessons that have been learned from the past in this area, and what she a…
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Looking after our mental health
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Paramedic Mark Selling speaks to Staff Psychological Wellbeing Advisor, Andy Walton, about the importance of looking after our mental health. In their conversation, Andy talks about the occupational health support available to NEAS staff, including services like TRIM and Talking Therapies, and about NEAS's own Mental Maintenance project. If you'd l…
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The complexities of patient transport
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Paramedic Mark Selling speaks to Amy Rosindale, Scheduled Care Operations Manager for the North Division, about the way patient transport has evolved over recent years, the difference it makes to patients, how different parts of the service work together with partners to support patients with complex moving and handling situations, and how the serv…
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The future of paramedicine
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Paramedic apprentice James Atkinson talks to NEAS's Director of Paramedicine, Andrew Hodge, about the future of paramedicine. In their conversation, Andy tells James how he came to take on this new role, how things have changed during his two decades in the ambulance service, and how he sees paramedicine evolving over the coming years. If you'd lik…
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RTB (Return To Base) is a podcast from North East Ambulance Service. In each episode, NEAS team members James Atkinson, Jason O'Connell or Mark Selling speak to expert colleagues to try and answer some of the big questions staff members have about working in the ambulance service, from day-to-day issues like mental health and the importance of spea…
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Customer Success Story: North East Ambulance Service
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Welcome back to The Workplace Effect: Success Stories, where we get the opportunity to chat to our valued and trusted Workplace customers. This week we’re speaking to Mark Cotton from the North East Ambulance Service, or NEAS. We’ll be hearing all about how NEAS came to use Workplace, how it helps them to do the incredible work that they do and wha…
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Emotional Intelligence Management with Daniel Goleman
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We’re excited to welcome the brilliant Daniel Goleman to the Workplace Effect today. Daniel is a renowned psychologist, consultant and leading world expert in emotional intelligence who is well known for his 1995 landmark book, Emotional Intelligence, which was on The New York Times bestseller list for a year-and-a-half, with more than 5 million co…
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Digital Learning in the Workplace with Kitzzy Aviles
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Welcome to The Workplace Effect: Customer Stories, where we cover topics specific to the Workplace user experience. This week we’re joined on the show by one of Workplace’s very own team members, Kitzzy Aviles, our Customer Education Manager, to discuss digital learning from a Workplace perspective to give you lovely listeners the inside scoop on o…
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Digital Learning with Emma Ip from Great Ormond Street Hospital
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As we’ve explored throughout this series, the working world is becoming increasingly digitised, which feels natural to many, but how do we ensure that we don’t exclude or alienate those that might not have the same proficiency or digital literacy? In this episode, Lisa Winstanley talks to Emma Ip from the Great Ormond Street Hospital (GOSH) about t…
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Welcome to The Workplace Effect: Success Stories where we speak to our valued, trusted Workplace customers. This week we are delighted to speak to Laura Kusumoto here at Meta who is able to tell us a little more about the exciting extended reality products that we use here at Meta (that’s Virtual & Augmented Reality to you and me) …and how they can…
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Introduction to the Metaverse with Stephen McDonnell
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Lisa Winstanley is back in the hosting hot seat today. So far in this series we’ve heard from some incredible guests talking about the ways we’re adapting in this new world of work. Today we’re looking to the Future of work. For years, technologists have been whispering about the metaverse and new ways of using Virtual Reality and Augmented Reality…
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Customer Success Story: Flight Centre
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Welcome to The Workplace Effect: Success Stories where we speak to our valued, trusted Workplace customers. Today Lisa Winstanley welcomes Donna Hanson from Flight Centre, one of the first adopters of Workplace in the USA. The travel industry was hugely impacted in the pandemic and Donna talks about how Workplace helped the company deal with that t…
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Work Culture with Bruce Daisley
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This month's host, Lisa Winstanley, is joined by a Technology Leader and Powerhouse in the field, Bruce Daisley. They discuss the importance of culture in the workplace. Is it as elusive as we think and what can both individuals and companies do to help create a positive working culture? Bruce shares all his incredible experience and insights. We a…
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Customer Success Story: Hybrid working, SAGA
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Welcome to The Workplace Effect: Success Stories where we speak to our valued, trusted Workplace customers. Today Cinzia Soro is joined by Roisin Mackenzie from SAGA. Links SAGA: https://www.saga.co.uk/ Credits Guest: Roisin Mackenzie, Saga Production Company: Mags Creative Music: Artlist
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Hybrid Working with Jane Sparrow (Author and founder of The Culture Builders and Tuddl)
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This month's host, Cinzia Soro, welcomes the Author and founder of The Culture Builders and Tuddl, Jane Sparrow, as they discuss why the new hybrid working model works for both the employer and the employee. For the majority of us, we were all thrown into remote working throughout the pandemic. And many of us still work this way! It’s evolved and t…
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Customer Success Story: Bots and Automation, Moneypenny
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Welcome to The Workplace Effect: Success Stories where we speak to our valued, trusted Workplace customers. Today we speak to Emma Davies from Moneypenny. Links Moneypenny: https://www.moneypenny.com/uk/ Credits Guest: Emma Davies, Moneypenny. Production Company: Mags Creative
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Employee Experience and integration of Bots in the Workplace
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We kick off the brand new series of The Workplace Effect by looking at the Employee Experience. As much as we might not want to admit it, work is a massive portion of people's lives, wellbeing and happiness. In fact, the average person will spend 90,000 hours at work over a lifetime, so ensuring it's a supportive and happy place is pretty important…
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Last series, we celebrated our Pioneers ….and now… this brand new podcast series is designed to help you navigate the new working world we live in. Listen to The Workplace Effect every month, where we aim to help you turn your company into a community. We’ll hear from industry experts, Workplace Customers and different hosts….and each will add thei…
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Bringing a working community together - from Frontline to the C-Suite: WW
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During what has been a difficult year for many both professionally and personally WW has been able to connect its entire organisation and build community on Workplace - from frontline employees to C-Suite executives. We caught up with Liz Morgan, Corporate Communications Manager at WW on how the company has managed to encourage an inclusive communi…
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Innovation in the Workplace: Keeping motivations high across the organization at Asiacell
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We explore how, with the help of Workplace from Meta, Asiacell has been able to launch an innovation programme that not only encourages employees to share ideas, but allows these employee ideas to be seen by the C-Suite within the organization, and ultimately be implemented quicker. We caught up with Bassam Shhadeh from Asiacell to find out more on…
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The Power of Diversity, Equity and Inclusion in the Workplace: Sun Life
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Internal communications in a hybrid world of work is much more complex. It is therefore not only essential but crucial that diversity, equity, and inclusion are established within every key business function. We caught up with Sarah Kheir, AVP, Head of Enterprise Diversity, Equity & Inclusion and Buddy Jarjoura, Communications and Marketing Lead, G…
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Building and Protecting Culture Capital: Lockton Companies
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Internal communications have always played a crucial role in empowering employees across all parts of an organization. But over the past year, this vital business function has shone through as the lynchpin for building culture capital in difficult times. We caught up with Sarah Madsen and Ashley Yazbec from Lockton Companies, to discuss how Workpla…
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Reinventing Internal Communications: Divisions Maintenance Group
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Internal communications have always been an integral part of employee engagement but the past 18 months have demonstrated the crucial role internal comms professionals play in providing a positive employee experience. We catch up with Jalan Nored, Internal Communications Specialist at Divisions Maintenance Group, as he discusses the importance of t…
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Authentic Leadership Communication: IFS
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Organizations globally have been impacted by the pandemic, with lockdown restrictions and social distancing still in place for many individuals. Connecting employees across countries and time zones was already a challenge with the pandemic adding another layer of complication as businesses navigate the world of remote work and hybrid workforces. Fo…
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Onboarding in Virtual Environments: AB InBev
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The global pandemic has had an impact on many elements of business operations, as employers quickly got to grips with changes in the working environment and launched initiatives to ensure the employee experience remained as positive as possible. While many organizations implemented furlough, some still continue to recruit and are faced with the cha…
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Connected Comms During Challenging Times: Virgin Atlantic
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In this episode, Nikki DuBerry, Customer Marketing Lead at Workplace from Facebook, is joined by Virgin Atlantic’s Megan Buck, to discuss the role open and transparent communication has played in helping Virgin Atlantic stay connected to its people during the global pandemic. Megan shares her experiences using tools like live video and interest bas…
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Nurturing Culture & Community for Remote Workforces: Ennismore
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In episode two, we catch up with Marcos Eleftheriou from international hotel group Ennismore, to explore how they connect employees and customers to their brand and nurture a community based culture using Workplace from Facebook. The travel and hospitality industry, like many others, has had to adapt and innovate in reaction to the global pandemic.…
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Building an Inclusive Culture Using Bots: Honest Burgers
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Join us as we explore how UK burger chain, Honest Burgers, used automation and bots to get through the challenges many businesses in the hospitality sector faced during the global pandemic. Pubs, restaurants and cafés account for 1.8 million jobs in the UK and, according to the largest trade association in the sector, UK Hospitality, three quarters…
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