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Transforming Healthcare: Insights from Kat Ketter and Frederik Mueller
Manage episode 426662749 series 3576772
İçerik TopHealth tarafından sağlanmıştır. Bölümler, grafikler ve podcast açıklamaları dahil tüm podcast içeriği doğrudan TopHealth veya podcast platform ortağı tarafından yüklenir ve sağlanır. Birinin telif hakkıyla korunan çalışmanızı izniniz olmadan kullandığını düşünüyorsanız burada https://tr.player.fm/legal özetlenen süreci takip edebilirsiniz.
Join us as we delve into a candid conversation with Kat Ketter (AVP, Member Experience at Jefferson Health Plans) and Frederik Mueller (Co-Founder and CEO at Third Way Health) about the intersection of technology, partnerships, and member experience in healthcare. Discover key insights that are shaping the industry.
- Balancing tech and high touch care amidst budget constraints
- Outcome-based pricing models and their impact on BPO relationships
- Enhancing member engagement with predictive analytics and community outreach
- Transitioning to value-based care and improving provider-payer dynamics
- Addressing health equity and gaps in care for low-income populations
5 Things You’ll Learn in This Episode:
1. Tech-Community Synergy: Kat dives into the importance of finding the right balance between technology and partnerships.
2. Post-COVID Budget Blues: Budget constraints are a real thing post-COVID! Kat shares her strategy of analyzing member engagement patterns.
3. High Touch vs High Tech: Frederik warns against putting all our tech eggs into the AI basket. He champions a balanced approach that leverages both human touch and advanced tech.
4. Value-Based Partnerships: Both guests discuss a shift toward outcome-based pricing models, focusing on successfully resolved member interactions.
5. Health Equity: Kat passionately talks about closing care gaps for vulnerable populations using the "power of one" model.
Timestamps:
00:00 Unexpected entry into healthcare led to fascination.
05:58 Struggle, inspiration, and new beginnings shape journey.
11:26 Facilitating connections and automating to enhance interaction.
15:22 Balancing patient needs with technology in healthcare.
17:20 Personalized outreach includes door-to-door community engagement.
22:12 People are core, training, retention, competitive benefits.
26:04 Healthcare-focused organization with Fortune 100 influence.
28:43 Strategizing technology and partnerships in health industry.
31:32 Transitioning with technology, finding balance for advancement.
35:59 Move
The Uprising Show Website: https://theuprisingshow.com/
Vivek Nanda's LinkedIn: https://www.linkedin.com/in/viveknanda1/
Vivek Nanda's Twitter: https://x.com/vickks
TopHealth Media Website: https://tophealth.care/
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