Preparing your CS team for the age of AI: Hear the latest thoughts from leaders in the space

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

İçerik podcast@intercom.com tarafından sağlanmıştır. Bölümler, grafikler ve podcast açıklamaları dahil tüm podcast içeriği doğrudan podcast@intercom.com veya podcast platform ortağı tarafından yüklenir ve sağlanır. Birinin telif hakkıyla korunan çalışmanızı izniniz olmadan kullandığını düşünüyorsanız burada https://tr.player.fm/legal özetlenen süreci takip edebilirsiniz.

1y ago 28:24

MP3•Bölüm sayfası

Advances in AI and automation are reshaping customer service—and keeping up is critical to any support team’s success.

Join Intercom’s VP of Customer Support Declan Ivory, along with Rati Zvirawa, Senior Group Product Manager for Fin, along with our special customer guest speaker Geronimo Chala, Chief Client Officer at Rebag, to learn how to:

Prepare your support teams to work seamlessly with AI and automation
Set customer expectations for interacting with AI
Optimize your knowledge base for AI bots like Fin
Ensure proper security and compliance

Transcript: https://www.intercom.com/blog/podcasts/preparing-your-cs-team-for-the-age-of-ai-hear-the-latest-thoughts-from-leaders-in-the-space/

Learn more about Fin: https://www.intercom.com/fin

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

434 bölüm

#Tech Startups #Business #Tech #Entrepreneur #podcast@intercom.com