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The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
Manage series 1321127
On The Ticket, you'll hear Intercom's Customer Support team in conversation with the customer service leaders, renowned customer experience thinkers, and influential authors who are shaping the field of customer support.
Follow The Ticket to get the weekly episodes and sign up for our twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter
465 bölüm
Manage series 1321127
On The Ticket, you'll hear Intercom's Customer Support team in conversation with the customer service leaders, renowned customer experience thinkers, and influential authors who are shaping the field of customer support.
Follow The Ticket to get the weekly episodes and sign up for our twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter
465 bölüm
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1 An AI-first approach: How RB2B created a lean, scalable support system 45:18

1 Navigating a new era of AI-first customer service 30:34

1 Why Anthropic chose Fin to transform their customer support 37:37

1 AI, psychology, and the future of customer support: Insights from Synthesia's Head of Support 28:16

1 Scaling Customer Support with AI: Nuuly’s Winning Formula 29:38

1 A Day in the Life of a Support Operations Analyst 28:40

1 The art of AI change management: CS insights from Angelo Livanos of Lightspeed Commerce 28:32

1 The Four Pillars of CX: A deep dive into what makes for great customer experiences 28:19

1 Building the perfect fit: AI integration lessons from ScreenCloud 24:03

1 Putting people first: Nick Clark on how to design AI support for the customer 34:16

1 Lessons from Amazon: How to practice "Big Bet Leadership" 27:43

1 Off Script: Imagining the next era of customer service 21:20

1 Pioneer: Highlights from Intercom's first ever AI customer service summit 29:10
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Player FM şu anda sizin için internetteki yüksek kalitedeki podcast'leri arıyor. En iyi podcast uygulaması ve Android, iPhone ve internet üzerinde çalışıyor. Aboneliklerinizi cihazlar arasında eş zamanlamak için üye olun.