How to Create a Sensational Customer Experience - Stacy Sherman

The Scope of Practice Podcast

Episode 62 - My guest on the podcast today is Stacy Sherman. Stacy is an expert in the "customer experience." One of the first things we actually talk about in the conversation is the difference between customer service and the customer experience. The customer experience is a more all-encompassing idea that includes every touchpoint for the patient or customer from hearing about your practice or your business until they receive the service you provide, pay for it, and beyond.

As business owners and business leaders, we have to be aware that in a free market system, people have choices, and they will exercise those choices by going wherever they want to get the goods or services you desire. You can beat your competition simply by offering a better experience, and as Stacy will tell you, it’s not nearly as complicated or difficult as it might sound.

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Resources mentioned in the episode:

• Free pdf guide: 32 Easy Ways to Celebrate Your Team Members
• Join the Business and Personal Finance for Physicians and Dentists Facebook Group!
• Check out the Doctor Podcast Network!: Click here and come check out the great podcasts that are a part of the network.
• One-on-one personal finance and business coaching: Click here and email me to set up a free consultation today!

Check out the additional free resources available at The Scope of Practice!

• Business management resources
• Personal finance resources
• Podcasting resources
• Recommended online courses
• Recommended books