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Increasing Quality Outcomes through Patient-First Communication
Manage episode 330264089 series 2826395
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Jeffrey Bratberg, PharmD, FAPhA, Clinical Professor at the University of Rhode Island College of Pharmacy talks about increasing quality outcomes through patient-first communication on the Quality Corner Show with Host Nick Dorich, PharmD, PQS Senior Manager of Pharmacy Accounts.
In this episode, Bratberg explains the value of adopting patient or people-first language in patient counseling and harm reduction communications. He also provides some examples where using updated language and terminology by the pharmacist or practitioner might encourage positive interactions.
Bölümler
1. Increasing Quality Outcomes through Patient-First Communication (00:00:00)
2. Introduction (00:01:24)
3. How Do We Define People-Centered Communications in Healthcare? (00:04:42)
4. Examples of Where Current Patient-Centered Language Could Be Used (00:11:05)
5. Resources for Appropriate Terminology (00:17:25)
6. Closing (00:22:28)
170 bölüm
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