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S2.E8. How to validate what you hear to build trust
Manage episode 351249814 series 3356722
İçerik Dr. Nicola De Paul tarafından sağlanmıştır. Bölümler, grafikler ve podcast açıklamaları dahil tüm podcast içeriği doğrudan Dr. Nicola De Paul veya podcast platform ortağı tarafından yüklenir ve sağlanır. Birinin telif hakkıyla korunan çalışmanızı izniniz olmadan kullandığını düşünüyorsanız burada https://tr.player.fm/legal özetlenen süreci takip edebilirsiniz.
Validate Distress & Desires.
Listening is easy, right? You know it's more complicated. Especially when you listen to the perspectives of many people who see things differently.
Taking the time to validate the emotions beneath what you hear will help you to build trust. It also helps establish safety within your team and organizational community.
You don't have to agree with the feedback you hear to offer your kind attention and validation of your people’s emotional experience.
Listen to find out:
- Why effective listening involves acknowledging the painful and the positive
- How validating people's distress and desires will boost your organization's creativity
- Why you'll benefit from taking the time to listen, even when you disagree with the feedback you hear
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