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Episode 30: Why Mediation is the best form of Conflict Resolution
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Before we begin, we'd like to take a moment to honour Tony Munday, who sadly passed away on 24th August. We hope this episode serves as a lasting tribute to his insights and legacy
A podcast for independent HR and people, professionals, and the businesses they support.
Hosted by Mary Asante and Charlotte Allfrey of HR Independents Ltd.
DATE: 19th August 2024
Episode 30: Why Mediation is the best form of Conflict Resolution
Guest: Anthony Munday, The Maverick Mediator
In this episode of HR Voices, we engage in a compelling discussion and explore why mediation is an effective form of conflict resolution in the workplace, the importance of early intervention, and the emotional aspects involved in resolving long-standing conflicts.
In this episode, we cover:
- What is Mediation? Understanding workplace mediation and its benefits.
- Early Intervention - The importance of addressing conflicts early to prevent escalation.
- Mediation Process - Steps involved, including individual meetings and creating ground rules.
- Confidentiality in Mediation - Ensuring a safe and private space for participants.
- The Role of Emotions - Handling intense emotions during mediation sessions.
- Internal vs. External Mediation - The advantages of using external mediators for impartiality.
- Organisational Learning - How mediation can provide valuable insights to prevent future conflicts.
Key Takeaways
- Mediation is a powerful tool for resolving workplace conflicts by allowing participants to express their perspectives in a safe environment.
- Early conversations can prevent minor issues from becoming entrenched conflicts.
- Confidentiality and impartiality are crucial for successful mediation.
- Mediation not only resolves individual disputes but can also provide valuable feedback to organisations for improving their internal processes.
Top Tips from Anthony Munday:
- Know Your People - Understand the individuals in your team.
- Be Authentic - Authenticity fosters trust and openness.
- Avoid Procrastination - Address issues promptly to prevent escalation.
- Consistency - Be consistent in your approach to managing people and conflicts.
Thanks for listening to HR Voices!
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