Scaled CS is Looking Alot Like Marketing

Gain Grow Retain

İçerik Gain Grow Retain tarafından sağlanmıştır. Bölümler, grafikler ve podcast açıklamaları dahil tüm podcast içeriği doğrudan Gain Grow Retain veya podcast platform ortağı tarafından yüklenir ve sağlanır. Birinin telif hakkıyla korunan çalışmanızı izniniz olmadan kullandığını düşünüyorsanız burada https://tr.player.fm/legal özetlenen süreci takip edebilirsiniz.

2y ago 35:56

MP3•Bölüm sayfası

This week, Karessa Parish, Growth Marketing Manager at ClassTag joins Jeff to talk about the connection between scaled CS and marketing.

Here are some of the key takeaways:

Look for ways to automate things that you do over and over
Evaluate your content to align with customer self-service needs
CSMs should be facilitators rather than information keepers
Give a space for customers to talk to each other
Examples of scaled ways to grab your customer's attention

Connect with Karessa here

-----

Gain Grow Retain exists to connect people, knowledge, and ideas to advance the state of customer success.

We're on a mission to connect B2B SaaS customer success leaders so that we can learn from one another. Check out more at GainGrowRetain.com! Or follow our GGR LinkedIn page.

GGR was co-founded by Jeff Breunsbach and Jay Nathan - be sure to follow for customer success content.

296 bölüm

#Office Hours #Tech #MBA #Business #Gain Grow Retain