Show notes are at https://stevelitchfield.com/sshow/chat.html
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İçerik Churn It Up: Customer Success Podcast and Aly Mahan tarafından sağlanmıştır. Bölümler, grafikler ve podcast açıklamaları dahil tüm podcast içeriği doğrudan Churn It Up: Customer Success Podcast and Aly Mahan veya podcast platform ortağı tarafından yüklenir ve sağlanır. Birinin telif hakkıyla korunan çalışmanızı izniniz olmadan kullandığını düşünüyorsanız burada https://tr.player.fm/legal özetlenen süreci takip edebilirsiniz.
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Player FM - Podcast Uygulaması
Player FM uygulamasıyla çevrimdışı Player FM !
Player FM uygulamasıyla çevrimdışı Player FM !
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#9: How Customer Feedback Impacts Your Entire SaaS Org with Lisa Starita, Beekeeper
Manage episode 190278775 series 1404338
İçerik Churn It Up: Customer Success Podcast and Aly Mahan tarafından sağlanmıştır. Bölümler, grafikler ve podcast açıklamaları dahil tüm podcast içeriği doğrudan Churn It Up: Customer Success Podcast and Aly Mahan veya podcast platform ortağı tarafından yüklenir ve sağlanır. Birinin telif hakkıyla korunan çalışmanızı izniniz olmadan kullandığını düşünüyorsanız burada https://tr.player.fm/legal özetlenen süreci takip edebilirsiniz.
This week, Aly talks with Lisa Starita, Head of Customer Success Operations at Beekeeper. Lisa talks about how she used to manage customer requests manually and the problems that caused with the product team. She then explains how she went about solving those issues and practically removing CS from the feedback process. This episode is perfect for anyone in CS who: - Often finds themselves inundated with customer feedback requests. - Feels they're trapped between the customers and the product team. - Wants to set up a scalable feedback system in their organization. Key Takeaways - The trouble with using documents and spreadsheets for feedback. - How to remove CS from the feedback process and create a direct link between customers and the product team. - The warning signs that tell you when to adopt a specialist feedback software. See full show notes: www.receptive.io/podcasts/churnitup/customer-feedback.html
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10 bölüm
Paylaş
Manage episode 190278775 series 1404338
İçerik Churn It Up: Customer Success Podcast and Aly Mahan tarafından sağlanmıştır. Bölümler, grafikler ve podcast açıklamaları dahil tüm podcast içeriği doğrudan Churn It Up: Customer Success Podcast and Aly Mahan veya podcast platform ortağı tarafından yüklenir ve sağlanır. Birinin telif hakkıyla korunan çalışmanızı izniniz olmadan kullandığını düşünüyorsanız burada https://tr.player.fm/legal özetlenen süreci takip edebilirsiniz.
This week, Aly talks with Lisa Starita, Head of Customer Success Operations at Beekeeper. Lisa talks about how she used to manage customer requests manually and the problems that caused with the product team. She then explains how she went about solving those issues and practically removing CS from the feedback process. This episode is perfect for anyone in CS who: - Often finds themselves inundated with customer feedback requests. - Feels they're trapped between the customers and the product team. - Wants to set up a scalable feedback system in their organization. Key Takeaways - The trouble with using documents and spreadsheets for feedback. - How to remove CS from the feedback process and create a direct link between customers and the product team. - The warning signs that tell you when to adopt a specialist feedback software. See full show notes: www.receptive.io/podcasts/churnitup/customer-feedback.html
…
continue reading
10 bölüm
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Player FM'e Hoş Geldiniz!
Player FM şu anda sizin için internetteki yüksek kalitedeki podcast'leri arıyor. En iyi podcast uygulaması ve Android, iPhone ve internet üzerinde çalışıyor. Aboneliklerinizi cihazlar arasında eş zamanlamak için üye olun.
Churn It Up: Customer Success Podcast benzeri
Show notes are at https://stevelitchfield.com/sshow/chat.html
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…
continue reading
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…
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continue reading
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Three nerds discussing tech, Apple, programming, and loosely related matters.
…
continue reading
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…
continue reading
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continue reading
Player FM - Podcast Uygulaması
Player FM uygulamasıyla çevrimdışı Player FM !
Player FM uygulamasıyla çevrimdışı Player FM !
