Cheri Torres and Jackie Stavros on using Appreciative Inquiry to create conversations worth having (#41)

Candour Communication Podcast

2:28 - how Cheri and Jackie first came across the idea of Appreciative Inquiry.

4:04 - how many hours in a day are you in conversation?

4:32 - what is appreciative inquiry.

5:34 - difference between a good and a bad conversation.

7:18 - you can feel when you are in a destructive, depreciative conversation.

7:42 - how many of our conversations can be worth having?

9:42 - our words affect each other.

11:13 - what to do when the conversation is turning sour.

12:02 - our conversations with loved ones are often less intentional than with strangers.

12:41 - example of using Appreciative Inquiry in the real world.

14:14 - Appreciative Inquiry is not about having rose-coloured glasses.

15:22 - the technique of flipping.

16:52 - how Appreciative Inquiry has impacted Cheri and Jackie's life.

17:15 - our words matter immensely because they shape our world.

19:08 - conversations worth having at home.

20:57 - how to get your children to actually talk to you.

24:26 - the constructionist principle.

26:32 - the poetic principle.

29:01 - Are appreciative conversations something we're born with or can it be learned?

31:01 - there is a place for the sceptic.

31:40 - appreciative inquiry doesn't mean you ignore problems.

31:54 - analytical approach: looking for positive deviants.

33:17 - overcoming negativity bias.

36:15 - how to manage your emotions in the moment.

37:47 - asking generative questions.

42:11 - dealing with negative people who don't want to have constructive conversations.

44:45 - a conversation worth having is not just a positive conversation.

45:23 - don't assume people don't want to talk to you just because they are shy or introverted.

47:30 - example of how leaders can use appreciative inquiry.

51:55 - why appreciative inquiry is more likely to influence and create change.

54:21 - How Jackie used appreciative inquiry in the hardest conversation of her life.

1:01:03 - connect with Jackie and Cheri.

You can find more detailed show notes with links to references at: https://candourpodcast.com/cheri-torres-and-jackie-stavros