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187. How I handle members texting my personal cell asking for sweetheart pricing
Manage episode 419808510 series 3564764
İçerik Nathan Platter tarafından sağlanmıştır. Bölümler, grafikler ve podcast açıklamaları dahil tüm podcast içeriği doğrudan Nathan Platter veya podcast platform ortağı tarafından yüklenir ve sağlanır. Birinin telif hakkıyla korunan çalışmanızı izniniz olmadan kullandığını düşünüyorsanız burada https://tr.player.fm/legal özetlenen süreci takip edebilirsiniz.
Have you ever found your personal and professional worlds colliding in uncomfortable ways? Prepare to navigate this rocky landscape with us! We kick off with a candid recount of "Mary" and "Martha" crossing the line by seeking a special discount from "Nathan," outside of the professional sphere. As your host, I'm pulling back the curtain on how I handle unsolicited contacts and why it's crucial to funnel all business communication through official channels. We're getting real about the pressures customer-facing staff confront in keeping their personal life separate from work, and I'll let you in on why crystal-clear expectations for member interactions are vital for maintaining a polished, professional demeanor.
Strap in as we lay down the law on professional boundary setting with both staff and members. I'm sharing my battle-tested strategies for communicating the non-negotiables around professionalism, work hours, and personal independence. Learn how I stand tall as a leader, providing my team with the armor they need to ward off overzealous members, or stepping in front as their shield when necessary. Peek into the life of a business owner juggling the complexities of personal privacy and discover the tactics I employ to keep my private and professional worlds distinct. This episode is all about building a sanctuary for employees and nurturing a respectful, thriving business culture with our clientele at its heart.
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Bölümler
1. Member Interaction Boundaries in Business (00:00:01)
2. Establishing Boundaries With Staff and Members (00:10:34)
250 bölüm
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