Customerland is a podcast about …. Customers. How to get more of them. How to keep them. What makes them tick. We talk to the experts, the technologies and occasionally, actual people – you know, customers – to find out what they’re all about.So if you’re a CX pro, a loyalty marketer, a brand owner, an agency planner … if you’re a CRM & personalization geek, if you’re a customer service / CSAT / NPS nerd – you finally have a home.
…
continue reading
Custom branded merch is a powerful tool for keeping your brand at the forefront of your customers’ minds.
…
continue reading
Official podcast for the custom harvesting industry brought to you by U.S. Custom Harvesters, Inc. Listen in as Mandi and our guests chat about their experiences and the current state of affairs!
…
continue reading
Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!
…
continue reading
R(elationship)-Commerce gibt es nun also auch auf die Ohren 🎧: Wir stellen Euch unsere neue Philosophie für das Digital Business, die in nachhaltigen Kundenbeziehungen 🤝 den Dreh- und Angelpunkt identifiziert, in unserem #Podcast 🎙 vor. Alle 14 Tage trifft Dimitrios Haratsis Top-Gäste aus der digitalen Wirtschaft, oft in Begleitung seiner "Stammgäste" und Co-Hosts Philipp Spreer und Joachim Stalph von der Digitalberatung elaboratum. Ihr gemeinsames Anliegen: digitale Kundenbeziehungen neu er ...
…
continue reading
Customer Service Culture è il podcast dedicato al servizio clienti digitale e alla diffusione della 'cultura del cliente' in azienda. Paolo Fabrizio condivide casi studio, approfondimenti e interviste a manager. Scopri i servizi per le imprese ➡️ https://customerserviceculture.com/
…
continue reading
Customer Service is a podcast by Canoe Club where we ask and answer questions with guests about style, culture, and more.
…
continue reading
Your favorite CS personalities answer your hardest CS questions.
…
continue reading
1
Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Dr. Joseph A. Michelli
New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
…
continue reading
Welcome to Customer Growth Sessions, presented by Intergrowth. Join host Pat Ahern, Managing Partner at Intergrowth, as we discuss techniques to build and scale systems that boost profitability for up-and-coming ecommerce businesses.
…
continue reading
Earn Trust & Win More Customers In The Age Of AI. We believe that the future of marketing is buyer education. When you obsess about your customers’ needs, you can start producing the content they’re hungry for. This is how to build trust and close deals in the digital age. This is the pathway to Endless Customers. An IMPACT podcast.
…
continue reading
Master Fabricators and Custom Car Builders Tim Lajambe and Rob Mosser get together with Ufuoma Elvis from The Golden Drive to talk about all things cars, modifications, engines, body work, metal work, the industry and more. Trick Factory Customs is a premier fabrication and body shop located in Coquitlam, British Columbia, specializing in metal shaping, welding, paint and body, upholstery and fabrication. You can check out our Youtube channel here to watch our videos: https://www.youtube.com ...
…
continue reading
This is The Customer Wins podcast where business leaders discuss their secrets and techniques for helping their customers succeed and in turn grow their company.
…
continue reading
Join our CEO, Jo Causon, as she discusses all things customer service, with frank and open conversations on how we centre the customers in a complex and challenging business environment.
…
continue reading
Loyalty360 is the association for customer loyalty. We bring together the best loyalty-focused professionals from technology and service suppliers and brands under one roof. Through Loyalty360, these professionals find invaluable resources, networking opportunities and guidance provided by internal thought leaders and brands/suppliers on the cutting edge of customer loyalty.
…
continue reading
Insights, ideas and inspiration from the world of Customer Experience. With particular emphasis on people, brands and experiences which are 'superhero' like in their status. Either they define best in class or are pushing the boundaries for the next generation of customer experience.
…
continue reading
Welcome to Paolo Fabrizio's podcast show about Digital Customer Service. Read more on https://customerserviceculture...
…
continue reading
The show about finding your very first customers. Learn sales, marketing, growth hacking, and customer acquisition strategies from real entrepreneurs and sales experts. Building a business that solves problems and creates jobs makes the world a better place. But it all starts with finding your very first customer. Hosted by Paris Vega, a digital marketer and entrepreneur with 20 years of experience.
…
continue reading
Ever wondered how to use your experience to start or grow a business? The First Customer intimately dissects successful entrepreneurs journeys to their first customer. Learn from practical real-life examples of regular people transforming into superheroes by starting their own business. Buckle up … the rocket is taking off!
…
continue reading
This is The Customer Success Pro Podcast, hosted by Anika Zubair. Customer Success is not a destination, but a a journey. Join me on this crazy CS journey as I chat to leaders, strategists and experts in customer success about their experiences and definitions of customer success and share with your their best practices on how to build and scale world class CS organization. Each interview will unlock tips, tricks and best practices to help scale your customer success career and company. I wi ...
…
continue reading
Want to learn more about Customer Success? On this Customer Success podcast we invite guests from all over the world to open up about their Customer Success strategies and provide you with tactical advice that you can use in your own organization to improve customer retention, increase solution adoption, expand upsell revenues, perfect your renewal processes and gain more advocates. Be sure to subscribe to our podcast to get notified when we upload a new podcast episode!
…
continue reading
CELab is the Customer Education Lab for Innovative Customer Success, Enablement, and Marketing Teams. Our mission is to explore how to build Customer Education programs, experiment with new approaches, and exterminate the myths and bad advice that stop growth dead in its tracks.
…
continue reading
Customer service, done right, can be your company’s single, biggest, competitive advantage. Join Customer Service Authority and best-selling author, John DiJulius, as he interviews leaders who are revolutionizing their industries. Hear their successes, and sometimes failures, that built best practices for exceeding expectations and gaining market share. Plus learn how these practices can be applied to your B2B or B2C business. Each episode provides CEOs, CXOs, COOs, CMOs, CHROs and other cus ...
…
continue reading
1
Customer Confidential: Untold Stories of Earned Growth
Rob Markey, Bain & Company partner and customer experience expert
The Customer Confidential Podcast unlocks a world of unparalleled customer and employee loyalty insights. Host Rob Markey, a Net Promoter System pioneer, uses his deep expertise and empathetic approach to challenge conventional wisdom, peel back layers of typical advice, and expose the real stories of industry transformation. Take a deep dive into discussions on CX, customer journey, customer insights, Net Promoter Score, and more. Every episode is a master class in loyalty. Guests include C ...
…
continue reading
Do you truly have a customer-centric organization or do you simply say you do? Do you know how to identify unmet customer needs? Do you have a growth strategy driven by compelling differentiators? The Customer Mission Podcast shares best practices and insights on how to create customer-centric behaviors and mindsets to grow faster, be more competitive, and be more profitable.
…
continue reading
A show where we learn about and share everything concerning long range shooting and custom rifle building. To support the show don't forget to visit our Patreon Page, We really appreciate all the members who help support the show. Brought to you by Wolf Precision, Inc. and your host Jamie Dodson. Visit out website at www.wolfprecision.net
…
continue reading
Ipsos' Customer Perspective is aimed at all of you who help your organisation deliver on its Brand Promise to customers and colleagues. So if you’re an Experience practitioner, lead CX measurement. management and design , head up Mystery Shopping, are all about understanding and measuring shoppers and channels, and their role in delivering business success … then this podcast is for you! Questions/Comments: CustomerPerspective@Ipsos.com www.ipsos.com
…
continue reading
Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies. Blake is one of the world’s top keynote speakers, authority on customer experience and the bestselling author of “The Customer Of The Future” The Modern Customer reaches thousands of people each week conveying a message of how we make people feel - in business and in life - matters. Her weekly show explores how businesses can make customers’ lives easier an ...
…
continue reading
Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact. You’re going to hear from the ladies who are on their own journeys and want to sh ...
…
continue reading
Welcome to the Relentless Customer Leader Podcast – How Customer-Obsessed Leaders Win. This is a podcast that will ignite your passion for delivering experiences that leave your customers craving for more. In each episode, we'll dive into the minds of visionary leaders and trailblazing companies who have made customer experience their sacred mission. Prepare to be inspired as we unpack the game-changing strategies, unconventional thinking, and real-world stories of customer-centric transform ...
…
continue reading
If you work in customer support, if you lead a support team, or if you are looking to better the customer experience for your company, then this podcast is for you! Happy to Help is a podcast about all things customer support brought to you by the people at Buzzsprout. Join us, every other Tuesday as Buzzsprout's Head of Podcaster Success, Priscilla Brooke, dives into the world of customer support to make remarkable support the standard, not the exception!
…
continue reading
1
The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth
Colin Shaw, Beyond Philosophy LLC
We believe you should laugh and learn! 'The Intuitive Customer' podcast achieves this. Hosted by Colin Shaw, recognized as one of the top 150 business influencers by LinkedIn, where he has over 283,000 followers, and Prof. Ryan Hamilton, Emory University, discusses how you can improve your Customer Experience and gain growth. This review sums up: "The dynamic between the two hosts makes this podcast. Each brings a unique take on the topic and their own perspective and plays off each other se ...
…
continue reading
Great customer service is the key to unlocking unparalleled sales growth. Customer Service Academy Radio features customer experience expert and award winning speaker Tony Johnson. Tony will share how to deliver the very best service to your customers and grow your business. Tony will interview leaders from best-in-class organizations and share his common sense approach to business success. Tony has led large and diverse teams in the restaurant, retail, and corporate spaces for decades and w ...
…
continue reading
Looking for custom hoodies in Atlanta? 3v Printing has you covered! As the go-to destination for high-quality custom apparel, 3v Printing offers personalized hoodies with no minimum order requirement, making it easier than ever to showcase your style or brand. Whether you're designing hoodies for a business, event, sports team, or simply for personal wear, their team of professionals delivers top-notch results with vibrant colors, detailed designs, and durable fabrics. What sets 3v Printing ...
…
continue reading
The Doing CX Right Podcast is a resource for businesses striving to increase revenue, reduce costs, and achieve sustainable competitive differentiation. Companies often pursue these goals ineffectively. This podcast challenges conventional thinking through innovative customer experience (CX) strategies. Each episode offers expert advice, blending human-centric approaches with the latest technology to solve business challenges. The show emphasizes that everyone has a CX role, regardless of jo ...
…
continue reading
Un podcast dedicado al coleccionismo de muñecos, nostalgia y cultura geek. Dirigido y presentado por Juanlu Kemao. @CUSTOMOTUCS_KEMAO https://www.ivoox.vip/premium?affiliate-code=70f2b7cdd7451f106734b0cc08f15132
…
continue reading
1
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
Intercom
On The Ticket, you'll hear Intercom's Customer Support team in conversation with the customer service leaders, renowned customer experience thinkers, and influential authors who are shaping the field of customer support. Follow The Ticket to get the weekly episodes and sign up for our twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter 🏠 www.intercom.com
…
continue reading
Humans don’t think and act like computers. So why are you setting your CS strategy based solely on logic? Join Customer Success Expert turned Brain-based CS Leadership and Strategy Coach, Rachel Provan, each Wednesday as she pulls back the curtain on how to use Cognitive, Behavioral, and Evolutionary psychology to create positive influence with your customers, and your internal teams. So if you want to unlock customer-led growth, get buy-in from the C-suite, and skyrocket your career - this ...
…
continue reading
Welcome to the Apex Custom Concrete & Masonry Podcast, where craftsmanship meets community! Located in Oak Harbor, Ohio, we are dedicated to transforming homes and commercial spaces with our superior concrete and masonry services. Our expertise spans outdoor kitchens, stamped patios, paver patios, staining and engraving, custom steps, concrete countertops and tables, micro etching, stone work, and brick work. Each project reflects our commitment to quality and our passion for creating beauti ...
…
continue reading
CX-Talks® ist der erfolgreichste deutschsprachige Edutainment Podcast, der sich speziell mit dem Top Thema Customer Experience Management beschäftigt. Es geht um Insights - von und über Kunden, Technologie und CX Trends. Dazu Berichte von CX Managern aus der Praxis. Alle 14 Tage teilen Experten aus der DACH CX-Community ihr Wissen mit Peter Pirner. Ein Customer Experience Podcast, der Spaß macht und breit informiert. Gemacht für alle CX Interessierten: CX Manager, Mitarbeiter im Marketing, C ...
…
continue reading
Businesses everywhere are struggling with change due to digital disruption. They are now at an inflection point: give up obsolete marketing practices, or risk being denied a meaningful role in the lives of people. The goal is no longer to amplify the voice of the brand – it is to serve the needs and interests of customers at every stage of the relationship lifecycle. This new marketing model is characterized by the strategic embrace of Customer First Thinking, where the emphasis is on delive ...
…
continue reading
1
Customer Success Career Coach
Carly Agar | Career and Job Interview Tips for Customer Success Managers
Customer Success Career Coach is the must-listen podcast for current and aspiring Customer Success pros. Join us as we spill the secret strategies and tips for building your Customer Success career. This isn't your typical snooze-fest – we're diving deep into the world of Customer Success careers. Whether you're starting from scratch (hey career transitioners!) or eyeing that next big promotion, we've got the playbook for you. I'm Carly Agar, your trusty 10+ year CS veteran and award-winning ...
…
continue reading
Welcome to "Roofing Insights with Rosenow Customs," your ultimate guide to the dynamic world of roofing, windows, and siding in the heartland of America, Neenah, Wisconsin. Brought to you by the family-owned, customer-first company with over 20 years of industry experience, we're here to simplify roof repairs and maintenance for you, while introducing you to the modern roofing trends powered by new technology. Our podcast takes you on a journey behind the scenes at Rosenow Customs, where qua ...
…
continue reading
The Bank Customer Experience Podcast offers a view into the hot topics affecting the banking world.
…
continue reading
Welcome to the Delighted Customers Podcast, your go-to resource for practical insights and thought leadership in enhancing customer experiences. Recently ranked in the top 20 on Apple’s Management charts in the US, we bring you discussions with top experts aimed at empowering leaders to elevate customer experience.
…
continue reading
The CX Leader Podcast provides insights for customer experience (CX) and experience management (XM) leaders to improve their business results by unlocking the potential of their customer experience, helping their customers and prospects want to do more business with them. The CX Leader Podcast is produced by Walker, an experience management consulting firm that helps companies accelerate their XM success.
…
continue reading
Welcome to Transforming Customer Operations with AI! I'm Arek Skuza, and I'm excited to invite you to explore how AI is revolutionizing customer operations. Join me for practical insights, the latest trends, and real-world success stories. Thank you for subscribing, and let's dive into the future of customer experience together!
…
continue reading
1
Expectation vs Reality When Building Custom Cars ft. Magnacars
1:02:03
1:02:03
Daha Sonra Çal
Daha Sonra Çal
Listeler
Beğen
Beğenildi
1:02:03
On this episode we discuss Expectation vs Reality When Building Custom Cars ft. Magnacars Email us at media@trickfactory.com for any questions, inquiries or sponsorship opportunities You can check out our Youtube channels here to watch our videos: https://youtube.com/@TrickFactory https://youtube.com/@ModifywithTFC Follow us on Social Media: https:…
…
continue reading
1
Custom Harvest Hype, Season 3 Episode 5: Entrepreneur Burnout and the Solution
1:00:56
1:00:56
Daha Sonra Çal
Daha Sonra Çal
Listeler
Beğen
Beğenildi
1:00:56
Mandi gives an update on the latest Moving Monday post for harvester locations. She also gives an update on USCHI attendance at the FFA Convention and internships for USCHI. Mandi interviews Brad Friesen of Elmer's Manufacturing! Also featuring general updates from the US Custom Harvester association office. https://www.facebook.com/uscustomharvest…
…
continue reading
1
Unwrap Success: How Custom Branded Gifts Build Lasting Connections
10:56
10:56
Daha Sonra Çal
Daha Sonra Çal
Listeler
Beğen
Beğenildi
10:56
Custom branded gifts have become a powerful tool in marketing, enabling businesses to stand out in a competitive marketplace. These items serve multiple purposes, from enhancing brand visibility to fostering deeper relationships with clients, partners, and employees. In this article, we explore the importance of custom branded gifts, their advantag…
…
continue reading
1
Episode 210 - Part 3: The revisit of the four pillars of marksmanship - firing the perfect shot.
26:10
26:10
Daha Sonra Çal
Daha Sonra Çal
Listeler
Beğen
Beğenildi
26:10
In this episode we continue on our 4 part series in laying the foundation to the fundamentals of marksmanship! Part 3 is about firing the perfect shot! If you want to go from good to great, you have to master the art of firing the perfect shot. Wolf Pack Training Center Patreon Membership and Support - Patreon Membership Wolf Precision Custom Rifle…
…
continue reading
1
Cozy Concrete Patios for Fall Gatherings: Transform Your Outdoor Space with Apex Custom Concrete & Masonry
8:08
Imagine sipping hot apple cider around a crackling fire pit as the autumn leaves dance around your beautifully designed concrete patio. The air is crisp, but you’re warm and comfortable, surrounded by friends and family in your personal outdoor oasis. This isn’t just a daydream – it’s a reality that’s within reach when you create a cozy concrete pa…
…
continue reading
Looking for custom hoodies in Atlanta? 3v Printing has you covered! As the go-to destination for high-quality custom apparel, 3v Printing offers personalized hoodies with no minimum order requirement, making it easier than ever to showcase your style or brand. Whether you're designing hoodies for a business, event, sports team, or simply for person…
…
continue reading
1
169. Buying Trip to Tokyo (Part 1 of 2)
1:21:39
1:21:39
Daha Sonra Çal
Daha Sonra Çal
Listeler
Beğen
Beğenildi
1:21:39
Chase & Timothy talk about their buying trip to Tokyo! Part 1 of 2 Follow: Customer Service Podcast on Instagram @customerservicepod Canoe Club on Instagram & YouTube @shopcanoeclub www.shopcanoeclub.com
…
continue reading
1
CELab - Ep 142 - Samantha Murray - Boomeranging Back into Customer Ed
1:02:44
1:02:44
Daha Sonra Çal
Daha Sonra Çal
Listeler
Beğen
Beğenildi
1:02:44
In this episode, we invite Samantha Murray discuss her journey of boomeranging back to Customer Education where we explore the importance of consolidating customer education programs, the challenges in the industry, and the need for career inspiration. Samantha shares her experiences in customer education at Shopify and Docebo, highlighting the val…
…
continue reading
In this episode, Dr. Michelli delves into the art of relationship-building, challenging the traditional adage with a nuanced approach: “It’s not what you know OR who you know. It’s what you know ABOUT who you know and what they know about you.” He discusses the importance of not only forming connections but also deeply understanding and being under…
…
continue reading
1
Pioneer: Highlights from Intercom's first ever AI customer service summit
29:10
29:10
Daha Sonra Çal
Daha Sonra Çal
Listeler
Beğen
Beğenildi
29:10
Last week, we hosted Pioneer, our first ever AI customer service summit where we brought together industry leaders and experts to explore how AI is revolutionizing customer service. In this episode, we bring you highlights from the event, including insights from Intercom Co-founder and CEO Eoghan McCabe, Co-founder and Chief Strategy Officer Des Tr…
…
continue reading
1
Ep. 239: Dan McCarthy | Food for Thought: How External Data Analysis Can Unlock Competitive Insights
29:17
29:17
Daha Sonra Çal
Daha Sonra Çal
Listeler
Beğen
Beğenildi
29:17
Episode 239: What hidden insights can customer behavior data analysis reveal about how successful one food delivery app may be over another? Discover how analysis of externally sourced customer behavior data can fuel dramatic improvements in revenue forecasts and strategic decisions. See how competitor data analysis can help identify strengths and …
…
continue reading
1
175: Training Your Employees on the Critical Soft Skills Needed Today
27:18
27:18
Daha Sonra Çal
Daha Sonra Çal
Listeler
Beğen
Beğenildi
27:18
Chief Revolution Officer John DiJulius and Dave Murray, VP of Consulting, discuss how to train your employees on critical soft skills. We are living in the “digital disruption era” in which technology has provided us with unprecedented advances, information, knowledge, instant access, and entertainment. However, as convenient as these advances make…
…
continue reading
1
#106: Avoiding the Metric-Centric Trap
27:17
27:17
Daha Sonra Çal
Daha Sonra Çal
Listeler
Beğen
Beğenildi
27:17
Raj Sivasubramanian has served as a CX leader in great brands like AirBnB, eBay, Verint, and Bain and now leads the journey management practice at QuestionPro. He's a Professor of Practice at Michigan State University in the CXM Masters of Science Degree program. He’s worked with some of the most successful brands and joined us to share insights ab…
…
continue reading
1
The First Customer - Decoding Value Creation Through Pricing Strategies with Founder Dan Balcauski
25:54
25:54
Daha Sonra Çal
Daha Sonra Çal
Listeler
Beğen
Beğenildi
25:54
In this episode, I was lucky enough to interview Dan Balcauski, founder and CPO of Product Tranquility. Dan shared his backstory, growing up in Chicago with no direct entrepreneurial influences but finding his path through engineering and the software industry. He moved to Austin, Texas, over 20 years ago, drawn by its warmer climate and tech oppor…
…
continue reading
1
#401: Royal Bank of Canada: Forming Strategic Partnerships and Receiving Recognition for Customer Loyalty Efforts
11:53
11:53
Daha Sonra Çal
Daha Sonra Çal
Listeler
Beğen
Beğenildi
11:53
Send us a text When a large financial institution decides to enhance the construction of its customer loyalty program, it can be challenging. Yet repositioning a program in a highly competitive Canadian market where large coalition programs are inter-matched with traditional brand-based customer loyalty efforts can be even more daunting. One of the…
…
continue reading
1
38. How to switch industries as a CSM
25:07
25:07
Daha Sonra Çal
Daha Sonra Çal
Listeler
Beğen
Beğenildi
25:07
Are you feeling stuck in a certain sector in your CS career? If you are ready to grow your Customer Success Manager career in a different industry, I will show you how. I am sharing with you five game-changing strategies that can help you make a successful industry switch. From leveraging even the smallest relevant experiences to crafting a foolpro…
…
continue reading
1
#9 | mit Alexander Schlüter von Flix(bus) | Datenzentrierte Organisation | Behavioral Segmentierung | First-Party-Datenstrategie | Generative AI für bessere Customer Experience
42:00
42:00
Daha Sonra Çal
Daha Sonra Çal
Listeler
Beğen
Beğenildi
42:00
"Im Olymp der Datenzentrierung: Wie man Kunden gewinnt und hält" 🏆 In der heutigen Folge von „Customer Love“ taucht Host @Dimitrios Haratsis mit @Alexander Schlüter, VP Marketing & Customer Product bei Flix(bus), in die Welt der datengetriebenen Organisationen ein. Gemeinsam beleuchten sie, wie Flix Daten nutzt, um Reisen für alle möglich zu machen…
…
continue reading
1
128 - How to Own Your Career Growth - Angeline Gavino
40:13
40:13
Daha Sonra Çal
Daha Sonra Çal
Listeler
Beğen
Beğenildi
40:13
Are you saying 'yes' to opportunities that come your way? I had the pleasure of speaking with Angeline Gavino, the VP of Customer Success at Katalon and a passionate advocate for women in customer success. We talked about Angeline's journey from the Philippines to Vietnam, where she has built a career in customer success. Angeline shared the import…
…
continue reading
1
Breaking Loyalty Part 3: Fixing Loyalty for the Modern Age
31:18
31:18
Daha Sonra Çal
Daha Sonra Çal
Listeler
Beğen
Beğenildi
31:18
Join us for the third in our 3-part Series on Breaking Loyalty with Mike Robero, an expert in loyalty and customer engagement. In this episode, we take a closer look at how loyalty programs can evolve to meet the changing needs of today’s diverse consumer base. We address the key question: How can brands "fix" their loyalty strategies to build mean…
…
continue reading
1
168. All About the Canoe Club x Engineered Garments Collaboration
43:06
43:06
Daha Sonra Çal
Daha Sonra Çal
Listeler
Beğen
Beğenildi
43:06
Chase & Timothy give all the details about the upcoming Canoe Club x Engineered Garments collaboration. The collection will launch this Friday, October 18! Follow: Customer Service Podcast on Instagram @customerservicepod Canoe Club on Instagram & YouTube @shopcanoeclub www.shopcanoeclub.com
…
continue reading
1
#400: Loyalty360 Loyalty Live | Todd Hedberg, The Lacek Group
24:07
24:07
Daha Sonra Çal
Daha Sonra Çal
Listeler
Beğen
Beğenildi
24:07
Send us a text Founded in 1993, The Lacek Group designs, builds, and maintains loyalty programs for top brands across the globe. As part of the Ogilvy network, the Lacek team converts disconnected tech stacks and processes into successful CRM programs powered by data-driven strategies. The company helps brands deliver relevant messaging at scale ac…
…
continue reading
1
The Power of AI in Leadership: Driving Efficiency and Personalization
31:59
31:59
Daha Sonra Çal
Daha Sonra Çal
Listeler
Beğen
Beğenildi
31:59
We’re celebrating the 400th episode of The Modern Customer Podcast with Henrik Werdelin, co-founder of Bark, founding partner of Prehype! Henrik explores the powerful role of AI in leadership and customer experience, showing how it drives personalization, efficiency, and innovation. From building personalized customer relationships to empowering le…
…
continue reading
While it might not seem significant at first, securing a place to park your car is an important event. Sure, it’s not life or death, but during large events it can be time sensitive. Sometimes it’s the first experience people have when attending a concert or a large conference, so when the logistics are not working efficiently, it creates a frustra…
…
continue reading
Send us a text In this solo episode of "Navigating the Customer Experience," host Yanique Grant reflects on her podcasting journey and offers encouragement to those considering starting their own. With 245 episodes under her belt and a recent transition to video podcasting, Yanique shares insights on overcoming fears and embracing new challenges. Y…
…
continue reading
1
How to take back CONTROL as a CSM | #2
29:22
29:22
Daha Sonra Çal
Daha Sonra Çal
Listeler
Beğen
Beğenildi
29:22
Kristi and Stino answer one listener's question on how a customer success manager can take back control and manage internal conversations around customers at risk. Subscribe to the Lifetime Value newsletter: https://lifetimevalue.link/subscribe ⏱️ Timestamps: 00:00:00 - Intro 00:01:19 - Did we answer Peggy's question? 00:02:47 - Today’s question: m…
…
continue reading
1
Curiosity, Community, and Casa Bonita: ElevateCX Recap
48:27
48:27
Daha Sonra Çal
Daha Sonra Çal
Listeler
Beğen
Beğenildi
48:27
Text the show! This week we are recapping our time at the ElevateCX Conference in Denver! Kate Chupp joins us to discuss some of our main takeaways from our time at ElevateCX! In this episode, we'll discuss specific talks from the event, why ElevateCX doesn't feel like your typical work conference, and how our time in Denver inspired us to continue…
…
continue reading
1
#126 So wird die Customer Experience bei XXXLutz optimiert. Christina Böchheimer bei Peter Pirner
30:02
30:02
Daha Sonra Çal
Daha Sonra Çal
Listeler
Beğen
Beğenildi
30:02
Christina Böchheimer (Area Lead, VP Customer Experience, XXXLutz Group) im Gespräch mit Peter Pirner Es gibt viele Marken, die wir zwar aus der Werbung kennen, bei denen wir uns aber oft nicht so richtig vorstellen können, was eigentlich dahintersteckt. XXXLutz ist für mich persönlich so eine Marke. Als ich dann mit Christina Böchheimer über Linked…
…
continue reading
1
#212 Come consolidare le nuove competenze
23:52
23:52
Daha Sonra Çal
Daha Sonra Çal
Listeler
Beğen
Beğenildi
23:52
Anche il miglior percorso di up-skilling può disperdere nel tempo parte dell'efficacia al termine delle sessioni formative. in questa puntata Paolo Fabrizio ti aiuta a scongiurare questo scenario consolidando le nuove competenze acquisite.Paolo Fabrizio tarafından oluşturuldu
…
continue reading
1
Building + Elevating Your Brand Identity with Jordan Obinger, Creative Director at Edition Studios
35:12
35:12
Daha Sonra Çal
Daha Sonra Çal
Listeler
Beğen
Beğenildi
35:12
Join us today for an interview with Jordan Obinger, Creative Director and Founder at Edition Studios. Jordan delves into the critical aspects of building and elevating brand identity for businesses. He discusses the fundamentals of brand creation, the importance of visual identity, and effective ways to differentiate your brand in competitive marke…
…
continue reading
1
150. How To Measure Customer Loyalty: NPS & Beyond | Rob Markey (Replay)
26:50
26:50
Daha Sonra Çal
Daha Sonra Çal
Listeler
Beğen
Beğenildi
26:50
What if your customer loyalty score is telling you only half the story? In this Doing Customer Experience Right revival, host Stacy Sherman and Rob Markey, Bain & Company partner and Net Promoter System (NPS) pioneer, explore how NPS has evolved from a simple score to a comprehensive system. You’ll learn actionable strategies to boost loyalty and e…
…
continue reading
1
Redefining Productivity in Business With Steve Miksta
31:46
31:46
Daha Sonra Çal
Daha Sonra Çal
Listeler
Beğen
Beğenildi
31:46
Steve Miksta is the Founder and CEO of Oppty, a transformative company that helps organizations significantly enhance their productivity and profitability. With a robust background in finance and technology, he is an expert in the strategic use of automation to foster exponential business growth. Steve's breadth of experience spans over a decade in…
…
continue reading
The Endless Customers Podcast will be on a short break during the week of October 14-18th for IMPACT Live in Hartford, CT. We will be resuming the show the following week on Monday the 21st. Stay tuned for new episodes, topics, and more. If you're curious about IMPACT Live and how it could help your business, check out this link: https://bit.ly/3Y4…
…
continue reading
1
Discover The Secret of How to Gain Actionable Customer Insights
34:22
34:22
Daha Sonra Çal
Daha Sonra Çal
Listeler
Beğen
Beğenildi
34:22
Customer feedback is critical to managing and improving your customer experience but it isn’t easy to get. Worse, it isn’t always useful and enlightening on what you are doing well, or perhaps more importantly, not so well. In this episode, we tackle a common problem many businesses face: how to get more actionable customer feedback. Our guest, Tim…
…
continue reading
1
61: Nathan Hirsch, From $5k to $12 Million/yr
19:27
19:27
Daha Sonra Çal
Daha Sonra Çal
Listeler
Beğen
Beğenildi
19:27
Show Notes & Links: https://parisvega.com/61-nathan-hirsch/ 00:00 The Entrepreneurial Journey Begins 03:20 Acquiring the First Customers: Strategies and Lessons 08:19 Marketing and Outreach: Cold Email and Social Media 11:54 Delegation and Business Expansion Nathan Hirsch shares his entrepreneurial journey, detailing how he built FreeUp from a $5,0…
…
continue reading
1
Reduce Churn by 15% with This Simple Approach!
28:47
28:47
Daha Sonra Çal
Daha Sonra Çal
Listeler
Beğen
Beğenildi
28:47
Dillon Young, founder and CEO of Lifetime Value Media, shares his secrets on how he turned around a company's retention rate from 83% to an astounding 98% in just one quarter! Click here to watch the interview on YouTube. 𝐇𝐈𝐆𝐇𝐋𝐈𝐆𝐇𝐓𝐒 - Learn the three-pronged strategy that skyrocketed retention rates by 15% in 90 days. - Discover how creating detail…
…
continue reading
1
Fin 2: The Next Generation of AI-First Customer Service
43:24
43:24
Daha Sonra Çal
Daha Sonra Çal
Listeler
Beğen
Beğenildi
43:24
Meet the world's most advanced AI agent for customer service: Fin 2. This latest generation of Fin AI Agent combines our highest resolution rates with powerful new capabilities to deliver human-quality service to your customers. Learn all about it here: https://www.intercom.com/support-for-customers/ai-agent Watch this episode along with other Pion…
…
continue reading
Are you looking for a home improvement project that offers a strong return on investment? Upgrading your windows is one of the smartest ways to boost your home’s value, and Climate Solutions windows from Rosenow Customs are an excellent choice. In this post, we’ll explore how these high-quality windows can enhance your property in multiple ways, fr…
…
continue reading
In this episode, Dr. Michelli explores the impact of leadership perspectives on customer experience, drawing from the philosophical views of Jean-Jacques Rousseau and Thomas Hobbes. He discusses how successful customer experience leaders, who see team members and customers as inherently good, tend to foster more positive and trusting environments t…
…
continue reading
1
174: How to Create a Customer Service Revolution in Policing
44:50
44:50
Daha Sonra Çal
Daha Sonra Çal
Listeler
Beğen
Beğenildi
44:50
Chief Revolution Officer John DiJulius talks with Sandy D’Elosua Vastola, CX project lead for Charlotte-Mecklenburg Police Department. She was instrumental in helping Charlotte PD creating a cx revolution in law enforcement which is now being copied by police departments throughout the US. She is an alumni of the Customer Experience Executive Acade…
…
continue reading
1
Episode 209 - Part 2: The revisit of the four pillars of marksmanship - preparing to take the shot.
26:34
26:34
Daha Sonra Çal
Daha Sonra Çal
Listeler
Beğen
Beğenildi
26:34
In this episode we continue on our 4 part series for laying the foundation to the fundamentals of marksmanship! Part 2: Preparing to take the shot! We are now on target and getting ready to shoot. How we prepare is more important than the act of pulling the trigger. Your results can be predicted, whether they are good or bad, by your attention and …
…
continue reading
1
#105 In the Shoes of a Cancer Patient: Loretta Muss on Advisory Councils, Burnout, and Personalizing Patient Care
39:33
39:33
Daha Sonra Çal
Daha Sonra Çal
Listeler
Beğen
Beğenildi
39:33
Customer Experience Management takes on an entirely different context when you or a loved one gets a cancer diagnosis. As you'll hear from my guest on this episode, the healthcare system is broken in many ways. UNC is starting with a better way to listen. Loretta Muss, coordinator of the Patient and Family Advisory Council (PFAC) at the North Carol…
…
continue reading
1
167. The Art of Imperfections, Knowing When a Painting is Done, & Working Art into Clothing (Interview with Noah Schneiderman)
1:14:29
1:14:29
Daha Sonra Çal
Daha Sonra Çal
Listeler
Beğen
Beğenildi
1:14:29
Chase & Timothy talk with Noah Schneiderman about the art of imperfections, knowing when a painting is done, & working art into clothing. Follow Noah: @pleasedontlookmeup on Instagram https://noahschneiderman.com/ Follow: Customer Service Podcast on Instagram @customerservicepod Canoe Club on Instagram & YouTube @shopcanoeclub www.shopcanoeclub.co…
…
continue reading
1
What Is A CRM? How It Can Unlock Business Growth
25:54
25:54
Daha Sonra Çal
Daha Sonra Çal
Listeler
Beğen
Beğenildi
25:54
Ep.70 - In this episode of Endless Customers, Alex Winter talks with Will Smith, a HubSpot expert, about why every growing business needs a CRM. They dive into common misconceptions, the 80/20 rule, and how CRMs like HubSpot help companies stay organized, close deals faster, and achieve true growth. Tune in to learn how a CRM can take your business…
…
continue reading
1
The First Customer - Embracing the Wild Ride of Breaking Barriers with Founder Donnie Boivin
23:17
23:17
Daha Sonra Çal
Daha Sonra Çal
Listeler
Beğen
Beğenildi
23:17
In this episode, I was lucky enough to interview Donnie Boivin, Founder and CEO of Success Champions Network. Donnie grew up in a blue-collar family, and never considered starting a business until he was in his 40s. Inspired by thought leaders like Gary Vee and Tim Ferriss, Donnie made the leap after spending nearly two decades in sales, but quickl…
…
continue reading
1
#399: Church’s Texas Chicken: Launching the REAL REWARDS Program and Developing a True Omnichannel Experience
16:46
16:46
Daha Sonra Çal
Daha Sonra Çal
Listeler
Beğen
Beğenildi
16:46
Send us a text Inspired by its San Antonio roots, Church’s Texas Chicken® has served flavorful fried chicken for over 72 years. Founded by George W. Church in a location across the street from the iconic Alamo, the restaurant was first known as Church’s Fried Chicken To-Go®. Today, there are 800 Church’s locations in the U.S., spanning 25 states pl…
…
continue reading