Reduce Churn by 15% with This Simple Approach!

CSM Practice - The Customer Success Podcast

Dillon Young, founder and CEO of Lifetime Value Media, shares his secrets on how he turned around a company's retention rate from 83% to an astounding 98% in just one quarter!
Click here to watch the interview on YouTube.
𝐇𝐈𝐆𝐇𝐋𝐈𝐆𝐇𝐓𝐒
- Learn the three-pronged strategy that skyrocketed retention rates by 15% in 90 days.
- Discover how creating detailed success plans and asking the right questions can ensure customer renewals.
- Find out how using a simple Salesforce field can provide deep insights into customer sentiment and drive proactive strategies.
𝐀𝐁𝐎𝐔𝐓 𝐎𝐔𝐑 𝐆𝐔𝐄𝐒𝐓
Dillon is a career Customer Success professional, having done tours of duty in Technical Support, Training, and Implementations as well. He did Sales that one time, but doesn't like to talk about it. Since 2019, he has been a people leader in CS orgs for early stage technology companies, primarily in the financial and human resources spaces.
🔗 You may connect with Dillon via LinkedIn: https://www.linkedin.com/in/dillonryoung/
𝐔𝐒𝐄𝐅𝐔𝐋 𝐋𝐈𝐍𝐊𝐒
📑 Read: Customer Retention During a Slow Economy
⏬ Download: Level Up Your CS Strategy
#CustomerSuccess #RetentionRate #BusinessGrowth #SuccessMetrics

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Whenever you’re ready, here are three ways to build, optimize, or scale your Customer Success practice:
1. Enhance Your Customer Success Approach — Grab a free copy of our Customer Success templates and infographics to streamline your strategies. Click Here
2. Join Our YouTube Community — Explore Customer Success insights and strategies with industry experts. Learn from professionals about optimizing partner relationships in the tech sector. Click Here
3. Build Your CS Strategy — If you're a startup executive eager to elevate your Customer Success strategies, our Mastermind program is designed for you. Collaborate with leading customer success professionals to gain the clarity and tools needed to effectively implement and enhance Customer Success in your organization. Click Here
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Bölümler

1. Intro (00:00:00)

2. Company Overview (00:01:14)

3. Recognizing Need For Change (00:04:52)

4. Gaining Executive Support (00:06:46)

5. Renewal Motion - Sentiment Score - Success Plans (00:08:13)

6. Team Training (00:14:56)

7. Ensuring Visibility and Tracking (00:16:39)

8. Renewal Forecasts (00:21:17)

9. Renewal Strategy Change (00:23:24)

10. Lifetime Value Media (00:24:45)