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In episode 118 of The Content Strategy Experts podcast, Bill Swallow and Sarah O’Keefe discuss content ops stakeholders in tech support. “If you are delivering multi-hundred page PDFs to your tech support people, then I can assure you that your tech support people hate you. Opening a 600 page document and then having to search through it while you’…
 
In episode 117 of The Content Strategy Experts podcast, Sarah O’Keefe and Patrick Bosek of Heretto continue their discussion about Content as a Service. “Content as a Service is becoming a necessity to really deliver a strong customer experience from an answers and knowledge perspective.” – Patrick Bosek Related links: Content as a Service Content …
 
In episode 116 of The Content Strategy Experts podcast, Sarah O’Keefe and Patrick Bosek of Heretto talk about Content as a Service. “Do we still have places where building a static site or a static set of help materials makes a lot of sense? Totally. But there’s a natural aspect of dynamic changing content. If that content is going to be a little b…
 
In episode 115 of The Content Strategy Experts podcast, Bill Swallow and Sarah O’Keefe discuss content ops stakeholders in localization. “Using baseball examples isn’t going to work well in a country where baseball is not a thing. So you have to think about that. Does your text, does your content, do your examples work and are they appropriate in y…
 
In episode 114 of The Content Strategy Experts podcast, Bill Swallow and Gretyl Kinsey talk about developers and managers of the technical stack as content ops stakeholders. “Without a gatekeeper, things can go awry very quickly. Other groups can take ownership of a particular piece of the tech stack and then you start to have some issues.” – Bill …
 
In episode 113 of The Content Strategy Experts podcast, Sarah O’Keefe and Dawn Stevens of Comtech discuss trends that are of interest to techcomm managers. “We have an aging technical communicator community. We’re not necessarily attracting the younger generation. UX designer sounds more modern and interesting.” – Dawn Stevens Twitter handles: @sar…
 
In episode 112 of The Content Strategy Experts podcast, Elizabeth Patterson and Bill Swallow discuss content scalability. “As you start approaching a greater percentage of bells and whistles in your process, the more work it takes to get each bell or whistle in place.” – Bill Swallow Related posts: Content scalability: Removing friction from your c…
 
In episode 111 of The Content Strategy Experts podcast, Sarah O’Keefe and Rahel Bailie of Content, Seriously discuss the rise of content ops. “If you want a better user experience and more customer loyalty, you need accurate content.” – Rahel Bailie Related posts: Why headless CMSes won’t solve your problems Scriptorium’s Content Ops Manifesto Twit…
 
In episode 110 of The Content Strategy Experts podcast, Alan Pringle and Sarah O’Keefe continue their discussion about executives as important stakeholders in your content operations. “You need to understand how decisions in your organization are made and where the real power is.” – Sarah O’Keefe Related posts: Content ops stakeholders: Executives …
 
In episode 109 of The Content Strategy Experts podcast, Alan Pringle and Sarah O’Keefe return to the occasional series about stakeholders and content operations projects. In this episode, they talk about executives as important stakeholders in your content operations. “An executive wants to know how a tool is going to solve business problems and su…
 
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