Social Housing halka açık
[search 0]
Daha fazla
Download the App!
show episodes
 
The Social Housing Podcast will be a series of interviews with thought leaders in the Social Housing industry, providing them an exclusive platform to speak about topics important to them, while shaping the conversation around landlords and tenants.
  continue reading
 
Would you consider a dilapidated seventies tower block as heritage? In England, some social housing developments have already been given listed status, a level of protection usually associated with castles, monasteries and stately homes. Others are considered as a failed experiment by an outmoded welfare state, fit only for demolition. In this album, we see working class residents of one such estate fighting for its survival. By doing so, they may be challenging some of our fundamental assum ...
  continue reading
 
Loading …
show series
 
In this episode of the Social Housing Podcast, we're delighted to welcome Dave Loudon, leading sector consultant and owner of Digital Bark! Our host Peter Hudson dives into the challenges faced by the sector today and why we need to prioritise digital transformation...Voicescape tarafından oluşturuldu
  continue reading
 
In this episode of the Social Housing Podcast, we're delighted to welcome Hannah Harvey, Chief Operating Officer at Saffron Housing! Our host Peter Hudson dives into the challenges faced by housing associations with Saffron, and whether enough is being done to help support tenants.Voicescape tarafından oluşturuldu
  continue reading
 
In this episode of the Social Housing Podcast, we're delighted to welcome Jonathan Cocker, Chief Information Officer at Platform Housing! Our host Lewis Murray dives into the challenges faced by IT with Jon, as well as the importance of data and whether we're utilising it effectively. Make sure to subscribe and drop a comment with your thoughts!…
  continue reading
 
In this episode of the Social Housing Podcast, we're delighted to welcome Ian Wright, the CEO of the Disruptive Innovators Network! Our host Peter Hudson explores the importance of communicating effectively with your tenants with Ian, as well as some interesting anecdotes during his time at DIN! Make sure to subscribe and drop a comment with your t…
  continue reading
 
In this episode of the Social Housing Podcast, we're delighted to welcome Tom Robins, the CEO at Switchee! Our host John Doyle dives into the importance of customer centricity with Tom, as well as all the fantastic work Switchee are doing with the ongoing issue of damp and mould. Make sure to subscribe and drop a comment with your thoughts!…
  continue reading
 
In this episode of the Social Housing Podcast, we're delighted to welcome Matt Baird, owner of the Social Housing Round Table! Matt is a leading recruitment specialist in the social housing sector and we hear his take on all things staffing, recruitment, skills and bringing in new ways of thinking.Voicescape tarafından oluşturuldu
  continue reading
 
In this episode of The Social Housing Podcast, Claire Heyes (ex-CEO of Corgi) discusses the issue of no access across the sector. --- Claire believes the six key factors contributing to no access are: --- 👉 Human --- 👉 Economic --- 👉 Logistical --- 👉 Technical --- 👉 Political --- 👉 Legal --- And during this conversation with our CEO, John Doyle, sh…
  continue reading
 
In this episode, John Doyle (CEO of Voicescape) sits down with Jeremy Squire to discuss how they're helping social landlords solve the scheduling problem for their operatives. --- During the conversation they discussed: --- ✅ The challenges FLS are helping social landlords solve. --- ✅ Their proposition for social landlords. --- ✅ The compliance ch…
  continue reading
 
For many Landlords, the pandemic has shifted the way in which they engage with their residents. With the courts closed and job loss at an all time high... The "enforcement" approach became quickly redundant, post March 2020. Residents were struggling more than they EVER had before. And Landlords like Bournville Village Trust realised the "collectin…
  continue reading
 
Do we have a “Pandemic of Disrepair?” 🤔 Over the last few months, there have been an increasing number of TV programs criticising the sector on the state of repairs and prevalence of disrepair claims. But what is the 𝐑𝐄𝐀𝐋 picture? i.e. not the “mass-media” picture but the picture from those who’re actually on the ground dealing with the reality of …
  continue reading
 
Like every Housing Association over the last 18 months... Platform have been faced with some monumental challenges. ❌ Backlogs of repairs. ❌ Backlogs of voids. During this podcast conversation, Lewis Murray is joined by Marc Mayall (Operations Director at Platform Property Care) to discuss Platform's road to recovery post-pandemic. Discussing areas…
  continue reading
 
Transformation, change and continuous improvement are words and phrases that are often over-used in the social housing sector, which to many observers suffers from a high degree of cultural inertia. And so for this weeks podcast I/we wanted to bring on a guest (Executive Director of Business & Improvement at Thirteen, Heather Ashton) who represents…
  continue reading
 
𝘗𝘪𝘤𝘵𝘶𝘳𝘦 𝘵𝘩𝘪𝘴... It’s May 2020, the courts are closed and you’ve got 1,000’s of council tax defaulters. Where do you even start with trying to recover that debt? 🤯 Tough question, right? Well, that was exactly what challenge the team at Middlesbrough Council were faced with this time last year. So… how did they overcome it? Well, in this week's epis…
  continue reading
 
Are RSL's part of the solution to the housing crisis or part of the problem? That's the question I wanted to discuss for this weeks episode of The Social Housing Podcast. And the best person to help me answer that question: Gerraint Oakley, Executive Director (Growth & Development) at Platform Housing. During the conversation we discussed: ✅ How th…
  continue reading
 
Let's jump back 16 months for a minute. It's March 2020 and the world is descending into what feels (and is for a lot of people) - a state of chaos. Virtually overnight... Unemployment has gone through the roof and claims for Universal Credit are higher than they've ever been. For HA's and Landlords, like Citizen, this spells out **serious trouble*…
  continue reading
 
There's an abundance of software/technology available to housing providers nowadays: ✅ Housing management systems. ✅ Debt/rent collection softwares. ✅ Customer experience platforms. ...and while all of this tech is great and very useful. If you're unable to tie all of these systems together. And get them to speak to one another 🗣 You're likely: A) …
  continue reading
 
❌ Poor customer communication/service = Poor reputation. If housing providers have learned anything over the last 12 months... It's the importance of *quality communication* with tenants. Communication that's: ✅ Proactive. ❌ Not reactive. ✅ Gentle. ❌ Not forceful. ✅ 24/7. ❌ Not 9-5. And a shining example of a housing provider with that *quality com…
  continue reading
 
The last 12 months have not exactly been *easy* for those working in rent collection. 😣 Pandemic 😣 Job Loss. 😣 Financial Difficulties. These are ALL things tenants have had to contend with over the last year. Moving "paying the rent" down the priority list for more than a few people. Yet... Housing association - Homes in Sedgemoor - don't seem to h…
  continue reading
 
Question: If the community in which your tenant's live lacks; funding, community organisations/support groups, free access to sports & leisure centres... what impact will that have the long-term sustainability of your tenancies? 🤔 Not great, right? Look... if there's ever been a more important time to make sure the community in which your tenant's …
  continue reading
 
In this episode, John Doyle, sat down with Alistair McIntosh who is the CEO at HQN (Housing Quality Network) When the Social Housing White Paper was released back in November - eyebrows were once again raised as to why there was such a dominant theme of *home ownership* ...with many in the sector suggesting that including an entire chapter on the t…
  continue reading
 
In this episode, John Doyle, sat down with Matthew Gardiner who is the ex CEO at Trafford Housing Trust. Why... despite high landlord satisfaction scores is there still a trust problem for tenants? 🤔 It's a tough question, right? Surely if the "satisfaction scores" are positive... there's nothing to worry about? Yeah... well not quite according to …
  continue reading
 
For our first guest of 2021, we've got someone who has dedicated her entire career to helping give Tenant's a voice. From Grenfell's impact on the Green paper to the value for money impact of Resident involvement... Leslie Channon describes her journey through the housing sector & how events like Grenfell impacted the direction of her own career, a…
  continue reading
 
Jayne Adamson a.k.a "the tenant support superhero" 🦸‍♀️ Is our guest for this episode of The Social Housing Podcast. Here are some of the topics discussed in the podcast: ✅ Her journey through the housing sector from the age of 16. ✅ How herself & believe housing have built a 16 person team of volunteers to help deal with incoming suicide calls, si…
  continue reading
 
Nick Atkin, CEO of Yorkshire Housing, is widely considered as one of the sectors most innovative thinkers. And living through a time like we are now - innovative thinkers like Nick - are the ones that will help pave the way post pandemic. --- The conversation touched on lot's of different topics within the sector, including the following: ✅ How the…
  continue reading
 
From being homeless herself to now helping the homeless. Lara Oyedele is an example of someone who deeply understands the social housing sector. As a board trustee at Hope Housing in Bradford - she helps people dealing with homelessness get off the streets and start their journey to finding a safe place to call home. Her conversation with John Doyl…
  continue reading
 
In this episode of The Social Housing Podcast, CEO of Voicescape, John Doyle sat down with the Mayor of Greater Manchester - Andy Burnham. Their discussion touched on lot's of different subjects across the sector, including the following: ✅ Andy’s mission as Greater Manchester Mayor & what he’d like to see happen in the North. ✅ What Andy would lik…
  continue reading
 
Loading …

Hızlı referans rehberi