119 - Where to Start and How to Build a Successful Customer Success Function - Sara Masson

Women in Customer Success Podcast

Do you need to build a successful customer success function from scratch, but you feel overwhelmed and unsure where to start? In this episode of the WICS podcast, I asked Sara Masson to join me so that we can go into that specifically.

Sara is a VP of Customer Success and an innovative customer success professional who’s passionate about customer focus, creative campaigns, and organised project planning.
She shares her CS journey, her framework, where to start from, and what the building blocks of a customer success function are.
What you'll learn from this episode:

• How to build a successful customer success function
• Common mistakes made by CSMs
• How to deliver value to your customers
• What works well

Listen now and build a thriving customer success function. By mastering the customer journey and building a strong customer success function, will result in long-term satisfaction and loyalty. Remember, every step you take to improve customer success impacts the growth and success of your business.
Follow Sara!
Sign up for Sara's course HERE.

This episode is brought to you by Deployflow.

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About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.

Follow:
Women in Customer Success

- Website - womenincs.co

- LinkedIn - linkedin.com/company/womenincs

- Instagram: https://www.instagram.com/womenincs.co/

- Podcast page - womenincs.co/podcast

- Sign Up for PowerUp Tribe - womenincs.co/powerup
Host Marija Skobe-Pilley

- Website - https://www.marijaskobepilley.com/

- LinkedIn - https://www.linkedin.com/in/mspilley/

- Coaching with Marija: http://marijaskobepilley.com/programs

- Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebie

Bölümler

1. Customer Success Framework With Sarah Masson (00:00:00)

2. Navigating Customer Success Framework Progression (00:11:28)

3. Effective Customer Success Strategy Development (00:17:44)

4. Effective Customer Success Tactics and Strategies (00:31:40)