What if You Could Be as Customer Obsessed as a Retailer? An Interview With James Hannis, Chief Architect Cardinal Health

What If? So What?

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In this episode of "What If? So What?" host Jim Hertzfeld sits down with James Hannis, the visionary chief architect at Cardinal Health. With a legacy in retail, James brings a unique perspective to the transformation of patient care through digital innovation. Dive into a discussion about the fusion of healthcare and retail strategies, the personalization of patient care, and the speed of service delivery that today's healthcare consumers expect.
Episode Highlights:

• James describes his background in retail and how it shapes his approach at Cardinal Health
• The complexity of catering to diverse healthcare personas and ensuring tailored experiences
• The challenge of applying retail marketing strategies within the privacy-sensitive healthcare industry
• Insights on leveraging speed and agility to improve customer engagement in a B2B healthcare setting
• The evolution of Cardinal Health's digital platforms to meet the ever-changing landscape of healthcare distribution and patient interaction

Timestamps:
0:58 – Introducing James Hannis and Cardinal Health
2:28 – The shift toward personalized healthcare experiences
4:56 – Adapting retail speed to healthcare delivery
6:39 – Overcoming privacy and tech hurdles in health personalization
8:38 – James's advice for embracing digital speed in traditional businesses

Bölümler

1. What if You Could Be as Customer Obsessed as a Retailer? An Interview With James Hannis, Chief Architect Cardinal Health (00:00:00)

2. Digital Transformation in Healthcare Marketing (00:00:05)

3. Retail Trends in Digital Transformation (00:03:15)