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The CX Experience: Why Knowing Beats Thinking in Customer Experience Part 2
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İçerik Verint tarafından sağlanmıştır. Bölümler, grafikler ve podcast açıklamaları dahil tüm podcast içeriği doğrudan Verint veya podcast platform ortağı tarafından yüklenir ve sağlanır. Birinin telif hakkıyla korunan çalışmanızı izniniz olmadan kullandığını düşünüyorsanız burada https://tr.player.fm/legal özetlenen süreci takip edebilirsiniz.
Flight cancelations...we've all been there! Everybody hates to go through it, but some airlines help make it less of an ordeal for their customers. In the air travel meltdown of 2020, just about everything that could have gone wrong, did. But lessons were also learned.
The companies best prepared to pivot quickly and adapt were those that invested in digital customer experience. Through a combination of data capture, machine learning, and AI-fueled chatbots, these intelligent enterprises streamlined critical processes and softened the landings for their customers and partners. How did they do it?
Check out this episode of The CX Experience to find out! Host Eric Kavanaugh will interview Tech Analyst Evan Kirstel, and Ido Bornstein HaCohen from Verint.
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