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In this episode of the Value Coffee Talk podcast, Thomas Pisello and Mark Anthony discuss the critical importance of value realization in customer engagements.
The duo explore the challenges organizations face in implementing effective value realization programs, the significance of seamless handoffs between pre-sales and post-sales teams, and the necessity of engaging the right customer levels to ensure successful outcomes. The conversation emphasizes the need for a mutual outcomes plan and the importance of measuring value post-implementation to prevent churn and enhance customer satisfaction.
00:00 Introduction to Value Realization
01:15 The Importance of Value Realization
04:45 Challenges in Implementing Value Realization Programs
08:21 Seamless Handoffs Between Teams
11:36 Post-Implementation Success and Measurement
13:36 Creating a Mutual Outcomes Plan
18:20 Engaging the Right Customer Levels
23:39 Final Thoughts on Value Realization
71 bölüm
In this episode of the Value Coffee Talk podcast, Thomas Pisello and Mark Anthony discuss the critical importance of value realization in customer engagements.
The duo explore the challenges organizations face in implementing effective value realization programs, the significance of seamless handoffs between pre-sales and post-sales teams, and the necessity of engaging the right customer levels to ensure successful outcomes. The conversation emphasizes the need for a mutual outcomes plan and the importance of measuring value post-implementation to prevent churn and enhance customer satisfaction.
00:00 Introduction to Value Realization
01:15 The Importance of Value Realization
04:45 Challenges in Implementing Value Realization Programs
08:21 Seamless Handoffs Between Teams
11:36 Post-Implementation Success and Measurement
13:36 Creating a Mutual Outcomes Plan
18:20 Engaging the Right Customer Levels
23:39 Final Thoughts on Value Realization
71 bölüm
Player FM şu anda sizin için internetteki yüksek kalitedeki podcast'leri arıyor. En iyi podcast uygulaması ve Android, iPhone ve internet üzerinde çalışıyor. Aboneliklerinizi cihazlar arasında eş zamanlamak için üye olun.