FTC Click-to-Cancel Q&A - Creating a Cancelation Funnel
Manage episode 449585409 series 2850153
Click to Cancel doesn't have to be the downfall of your business. The FTC's new rule is aimed at protecting consumers, but also offers businesses a new type of sales funnel.
Cancellations can be a sales funnel. Don't let customers off the hook so easily, but don't force them to stay on. Finding the balance is key.
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0:00 Intro
0:58 Click-to-Cancel
2:10 Negative Options
2:49 Opt-Outs
4:45 Why the FTC?
6:44 Amazon and Adobe
8:27 Cancellation Funnel
11:48 Always Be Closing
20:01 Outro
178 bölüm