307 - Training On 'Emotional Intelligence' Is The WRONG Way To Fix Your Client Service Problem

The Uncharted Veterinary Podcast

A Practice Manager is struggling with younger team members' reactions to client disagreements. The leader is frustrated with the team’s hypersensitivity to client interactions, particularly around money and customer service, which is resulting in feedback that the practice feels cold and transactional. In this episode of the Uncharted Veterinary Podcast, Practice Management Super Nerd, Stephanie Goss and Dr. Andy Roark explore how to shift the team’s culture towards empathy and understanding, while also addressing issues of emotional intelligence, client interactions, and accountability. They emphasize the importance of avoiding generational stereotypes and focus on actionable strategies to create a supportive, client-centered environment. Let's get into this episode! 🌟 Get Sh*t Done Conference 2024 – The Ultimate Guide for Veterinary Leaders! https://unchartedvet.com/uncharted-gsd-2024/ Is managing your veterinary practice starting to feel like constant chaos? It’s time to take back control. On October 23rd, join the Uncharted Get Sht Done Conference, a dynamic virtual event crafted specifically for veterinary practice managers and leaders. Packed with interactive sessions focused on team alignment, communication strategies, and boosting client satisfaction, this conference is designed to help you get results that stick. Whether you're struggling with burnout or just looking for fresh ways to lead, this is your chance to connect with a supportive community and develop the practical tools you need to thrive. Don’t miss out—register today and start getting sh*t done! 🌟 Elevate Your Practice at the 2024 Practice Owner Summit! https://unchartedvet.com/practice-owner-summit-2024/ As a veterinary practice owner, you deserve a business that works for you, not the other way around. From December 5-7, 2024, join us in Atlanta for the Practice Owner Summit, where you’ll learn the essential business and leadership strategies that can transform your practice. Designed specifically for veterinary practice owners, this event offers expert-led workshops, networking opportunities, and practical takeaways to help you streamline your operations and set your practice up for long-term success. It’s not just about attending a conference—it’s about joining a community that understands your journey. Reserve your spot today and start shaping the future of your practice! Upcoming events: unchartedvet.com/upcoming-events/ All Links: linktr.ee/UnchartedVet Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag