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How to Deal with Difficult People
Manage episode 288204453 series 2323799
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For today's session, i'll be talking about how to deal with difficult people. Whether it's co-workers at your virtual workplace, clients who have tons of complaints, or just the usual people you interact with. Don't let the bad vibes get to you.
Links you might like:
Blog - The Biggest Remote Work Problems and How You Can Solve Them sixteenramos.com/blog/18
PDF - Scripts to Turn One-Time Buyers into Repeat Customers
sixteenramos.com/resources
Timestamps and Highlights:
4:30 - Types of Difficult People
4:52 - Downers
6:21 - Know-It-Alls
7:24 - Passive or Pushover
8:09 - Tanks
8:49 - Get Out of Mindset Where You Try to Change Them
10:49 - Try to Listen to Their Language
12:05 - Stay Calm
12:57 - Don't Judge
13:44 - Reflect Respect and Dignity
16:56 - Find Other People to Help You
17:19 - Don't Get Defensive
18:56 - Don't Demand Compliance
20:05 - Have Boundaries
21:06 - Don't Smile Too Much
21:49 - Don't Argue
24:03 - Trust Your Gut and Instincts
25:05 - You Need to be Aggressive
26:02 - Debrief
26:33 - Discharge Your Own Stress
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