Redefining Memory Care: The Benefits of Small, Personalized Settings with Erin Render

The RAL Room Assisted Living Podcast

In this episode of The RAL Room Assisted Living Podcast, host Charlie Cameron is joined by Erin Render, CEO of Legato Living, a franchise dedicated to creating high-quality, personalized memory care homes.
Erin’s journey in senior care began as a CNA and progressed through her completion of a master’s degree in health care administration. Rising to the role of administrator at just 23, she developed a vision for transforming long-term care.
Today, Legato Living is her solution—a franchise model focused on small, intimate care settings that provide a higher quality of life for residents living with dementia.
Tune in as Erin discusses the benefits of smaller care settings, her hands-on approach to franchise oversight, and her passion for reshaping the assisted living industry through compassion and innovation.
Key Points:

• Transition to Residential Memory Care: Erin discusses her decision to move from a large facility setting to a smaller, personalized memory care model to better meet resident needs.
• Building Legato Living: Starting with three homes, Erin explains how she converted them into memory care settings, building the Legato brand and expanding her reach through franchising.
• Hands-On Operations: Erin emphasizes the importance of hands-on experience and personal oversight in developing processes and maintaining quality care standards.
• Scalable Business Model: By renting properties and initially focusing on the business side, Erin outlines how she structured Legato Living to be financially sustainable and growth-oriented.
• Regulatory Navigation: With her deep knowledge of zoning and building codes, Erin shares insights on overcoming regulatory hurdles and finding locations that support the needs of memory care residents.
• Enhanced Resident-to-Caregiver Ratio: Erin explains how a one-to-four caregiver ratio in residential settings significantly improves resident quality of life compared to larger facilities.
• Community and Reputation Building: Erin highlights how building a strong local reputation and utilizing online tools like Google My Business have been crucial to Legato Living’s sustained occupancy and word-of-mouth referrals.
• Advice for New Operators: Erin encourages aspiring operators to start with ample capital, stay engaged in local marketing, and prioritize consistent communication with residents’ families.

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