Episode 35: Nick Morgan on Mastering Digital Communication

The Power of Bold

Nick Morgan is one of America's most renowned and respected communications experts. He has spent his professional life studying storytelling, body language, and how humans communicate with each other. He is the founder of Public Words, a communications consulting company, and has written several books on communication. His most recent book centers on digital communication and is titled Can You Hear Me? How to Connect with People in a Virtual World.

The conversation starts with Nick Morgan explaining some of the downfalls of digital communication compared to face-to-face communication (02:51 - 07:27). He then speaks about key flaws within video conferencing, including the fact that humans find it difficult to properly gauge emotions through a Skype video call, a Google Hangout, or through using the Portal, Facebook's new video conferencing device (07:28 - 17:18). Nick then discusses why we are distracted on conference calls (17:19 - 21:15) and how we can use social network tools like LinkedIn to build (or solidify) offline relationships (21:16 - 26:33), especially if you are an entrepreneur (26:34 - 31:20). From there, Nick speaks about some of the most common mistakes that people make with email (31:21 - 40:18) and how we can take control over our online image and brand (40:19 - 46:58). The conversation concludes with Nick sharing some of the most exciting technology to improve digital communication (46:59 - 49:14) and one actionable insight that listeners can take from the conversation (49:15 - 51:18). For show notes and a transcript of this episode, click here.