The pineapple. The international symbol of Hospitality. Hotels, restaurants, B&B's. We've all been to one and we all know what to expect. The customer is King (or Queen) and we are all owed top-notch service! But what goes into delivering that experience? Join your hosts, Christopher Puntureri and Brandon Hesse, as they pull back the curtain of the world of hospitality - bringing you tales of hilarious HR nightmares, crazy guests. Discussing the challenges and innovations of the industry today and getting lost along the occasional tangent.