S9 E6 Smells Like Money: Intrapreneur or Entrepreneur? (A New Model for Trades Business)

The DooDoo Diva's Smells Like Money Podcast

Welcome to the Smells Like Money Podcast hosted by Suzan Chin Taylor, aka the DooDoo Diva. In this episode, Suzan interviews David Powers from Rooter Hero, a company with a unique approach to skilled trade business management. David shares insights into their innovative business model, which blends elements of intrapreneurship and autonomy for branch managers. Discover how Rooter Hero fosters a culture of ownership and accountability while providing employees with a fulfilling work experience. Learn about the advantages of their model compared to traditional franchising and how they prioritize employee engagement to enhance customer satisfaction.

This episode covered:

• Intrapreneurial Mindset: Rooter Hero values self-starters, fostering autonomy.

• Employee Experience = Customer Experience: Positive employee experiences drive exceptional customer service.

• Hybrid Model: Router Hero empowers branch managers with support.

• Camaraderie and Collaboration: Discord Chat app fosters team bonding.

• Culture of Inclusion: Transparent communication creates a welcoming environment.

• Balancing Autonomy with Accountability: Clear expectations maintain accountability.

• Impact on Performance: Camaraderie enhances productivity for growth.

I hope you find this episode as informative and as exciting as we have.

Please let us know your thoughts about the episode!

Connect with Suzan Chin-Taylor, host of The DooDoo Diva's Smells Like Money Podcast:

Website: www.creativeraven.com | https://thetuitgroup.com/

LinkedIn: https://www.linkedin.com/in/creativeraven/

Email: [e-mail]

Telephone: [phone]

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#WastewaterManagement #Intrapreneurship #EmployeeExperience #CustomerExperience #HybridModel #Autonomy #Accountability #TeamCollaboration #WorkCulture #CustomerService