#11 Carolyn Mooney: DecisionOps, Testing, and Iterative Development

The Decision Intelligence Lab

In this episode of the Decision Intelligence Lab podcast, hosts Vijay Mehrotra and Michael Watson discuss the concept of DecisionOps with Carolyn Mooney, Co-Founder & CEO of Nextmv. They discuss the evolution of decision-making systems, the importance of simulation and testing, and how to build trust within organizations. Carolyn shares insights on hierarchical optimization, the responsibilities of different roles in decision systems, and the latest trends in decision-making technologies, including the impact of generative AI. The conversation emphasizes the need for clear communication and collaboration between technical teams and operational users to enhance decision-making processes.

Chapters

0:00 - Preview

0:38 - Meet Carolyn Mooney

1:38 - What is DecisionOps?

3:44 - The Journey of Nextmv

6:20 - Applications of DecisionOps in Various Industries

8:30 - Simulation and Testing in DecisionOps

12:37 - Building Trust Through Testing and User Interaction

14:40 - Hierarchical Optimization and Decision Making

18:21 - Ownership and Responsibilities in DecisionOps

22:11 - Working on the Product With Clients

31:28 - Trends in Decision-Making Technologies

33:54 - Final Thoughts and Resources

Takeaways

* Decision Ops is essential for getting decisions live in organizations.

* Simulation helps in understanding the impact of decisions.

* Testing capabilities should be integrated with CI/CD platforms.

* Hierarchical optimization allows for balancing cost and service levels.

* Ownership of decision-making processes should involve operational teams.

* Prototyping and user feedback are key to successful decision systems.

Follow the show

Apple: ⁠https://podcasts.apple.com/in/podcast/the-decision-intelligence-lab/id1811085064⁠

Spotify: ⁠https://open.spotify.com/show/0lFoAVKqJHTYSZNpeN61ou?si=0ae973aab0174b3b⁠

Connect with guest

Carolyn Mooney: ⁠https://www.linkedin.com/in/carolyn-m-mooney/

Nextmv: https://www.nextmv.io/

Connect with hosts

Prof. Vijay Mehrotra (University of San Francisco): ⁠https://www.linkedin.com/in/vijay-mehrotra-ba9498/⁠

Prof. Michael Watson (Northwestern University): ⁠https://www.linkedin.com/in/michael-watson-07600a1⁠

About the podcast

The Decision Intelligence Lab podcast delivers real-world insights for data professionals, business leaders, and anyone seeking to leverage data & AI for smarter decision-making & successful business outcomes.

For business inquiries, email at ⁠[email protected]⁠