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The third wave of CS | Christian Jakenfelds | Ep. 108
Manage episode 442957743 series 3577614
İçerik Lifetime Value Media tarafından sağlanmıştır. Bölümler, grafikler ve podcast açıklamaları dahil tüm podcast içeriği doğrudan Lifetime Value Media veya podcast platform ortağı tarafından yüklenir ve sağlanır. Birinin telif hakkıyla korunan çalışmanızı izniniz olmadan kullandığını düşünüyorsanız burada https://tr.player.fm/legal özetlenen süreci takip edebilirsiniz.
Christian Jakenfelds sees a new wave of customer success, with a brand new metric to go along with it.
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⏱️ Timestamps:
00:00:00 - A manifesto
00:01:26 - Christian’s journey into customer success
00:02:11 - The third wave of customer success after NRR
00:05:15 - Pushback: Prioritizing customer referrals
00:06:42 - Measuring CSM impact on new customer acquisition
00:07:47 - Advocacy and referrals: The key to growth
00:09:54 - Driving revenue with lower acquisition costs
00:10:37 - Monetizing advocacy and its impact on margins
00:10:46 - F1 winner predictions: Verstappen or Norris?
00:11:00 - Wrapping up: A 10-part manifesto series?
📺 Lifetime Value: Your Destination for Customer Success content
Subscribe: https://lifetimevalue.link/youtubesub
Website: https://www.lifetimevalue.show
🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung/
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
👋 Connect with Christian Jakenfelds:
Christian's LinkedIn: https://www.linkedin.com/in/christianjakenfelds/
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