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Customer Success Playbook - Postgame - Unpacking the Onboarding Process: A Key to Customer Success
Manage episode 403356901 series 3482629
İçerik Kevin Metzger and Roman Trebon, Kevin Metzger, and Roman Trebon tarafından sağlanmıştır. Bölümler, grafikler ve podcast açıklamaları dahil tüm podcast içeriği doğrudan Kevin Metzger and Roman Trebon, Kevin Metzger, and Roman Trebon veya podcast platform ortağı tarafından yüklenir ve sağlanır. Birinin telif hakkıyla korunan çalışmanızı izniniz olmadan kullandığını düşünüyorsanız burada https://tr.player.fm/legal özetlenen süreci takip edebilirsiniz.
We're thrilled to announce the release of our latest podcast episode, where Kevin Metzger sits down with Roman Trebon to unpack the critical elements of customer onboarding. Drawing from a month dedicated to exploring the nuances of this vital process, our guests share invaluable insights into making the onboarding experience a cornerstone of customer success.
🔑 Key Highlights:
- The intricate comparison of onboarding to planning a wedding, emphasizing the importance of meticulous preparation and expectation management.
- Strategies for personalized onboarding packages to meet diverse client needs, ensuring a smooth transition and lasting engagement.
- The role of clear, consistent communication in maintaining momentum and satisfaction after the purchase phase.
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You can also find the CS Playbook Podcast:
YouTube - @CustomerSuccessPlaybookPodcast
Twitter - @CS_Playbook
You can find Kevin at:
Metzgerbusiness.com - Kevin's person web site
Kevin Metzger on Linked In.
You can find Roman at:
Roman Trebon on Linked In.
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