Building Business Resilience Starts With The Fundamentals

The Customer Mission Podcast with Andrea Belk Olson

During the 1980s, top executives were judged on their ability to restructure, declutter, and de-layer their corporations. This often translated into overly flat and overly lean organizations, where remaining staff worked longer and harder with less. While the approach benefitted the bottom line, it didn't increase organizational efficiency, effectiveness, or productivity. Now, leaders are examining how to improve business operations, but often overlook the fundamentals. They cling to the flawed mindset that technology, more meetings, and more documentation will fix it. Instead, we need to get back to the basics.