Engage and Excel Your Contact Centre Team with Dave Clowes

Talk Time: The Contact Centre Podcast

In this episode of Talk Time with MaxContact, Dave Clowes, Contact Centre Manager at NHS Shared Business Services, joins Sean McIver to explore the topic of team engagement. They share innovative strategies for motivating contact centre agents, performance management techniques, and the need to balance engagement metrics with employee morale.

Dave has a proven track record of significantly boosting employee performance; he notably increased a team's performance index by 27 points in one year, reorganising operations, and setting more challenging goals. Before his role at the NHS, Dave managed the Accounts Receivable team at Carnival UK, led the Inbound Sales team at Impact Call Centre, and oversaw social media at Blank Canvas Illustrations.

To learn more about MaxContact, and how our customer engagement software helps improve efficiency, drive revenue, and strengthen customer connections, click here: https://www.maxcontact.com

Episode resources

• Dave Clowes on LinkedIn
• NHS Shared Business Services Website

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Talk Time with MaxContact is handcrafted by our friends over at: fame.so
Previous guests include: Adrian Swinscoe, Punk CX podcast host and author of How to Wow and Punk CX, Chris Rainsforth, Director of The Forum, and James Vukashin, National Director of Contact Centres at Veezu.

Check out our three most downloaded episodes:

• Motivating your Contact Centre Team to Improve Performance with Jayne Halton
  
  
• How to Unleash the Power of Contact Centre Professionals with Chris Rainsforth
  
  
• Redefining Contact Centre Leadership with Clayton Drotsky