Uniting Groomers: Arrogance Out, Empathy In

Splitting Hairs

In this episode of Splitting Hairs, hosts Denise and Kelsey delve into the essential aspects of professionalism and empathy in the grooming industry. They emphasize the importance of treating everyone with respect, irrespective of their experience level, and address the challenges of managing arrogance and ego. The discussion highlights the significance of continuous education, accessible online learning, networking, and fostering a positive community within the grooming industry. Denise and Kelsey stress the need for a factual baseline in grooming to ensure consistency and safety. They also touch on the impact of ego on business and customer relationships, advocating for humility, gratitude, and open communication as pivotal elements in the grooming industry's professionalism.