Building trust in telecom with a human-led, tech enabled approach

Shift podcast: Helping you rethink business transformation

In this episode, host Jon Finkelstein, Executive Creative Director at PwC Canada sits down with Pamela Snively, Chief Data and Trust Officer at TELUS, and Ojas Rege, SVP and GM of Privacy and Data Governance at OneTrust. Together, they discuss the trending topics of trust and privacy, and why they’re so essential to a company’s revenue, reputation and overall success.

Show Notes:

• (00:02)- Jon’s introduction to CEO Viewpoints, Pamela Snively and Ojas Rege
• (02:03)- Pamela and Ojas provide a brief overview of their careers and backgrounds so far
• (03:35)- Ojas explains the difference between privacy and trust
• (04:16)- Pamela describes some of the recent changes she’s seen in the data trust and privacy world
• (06:45)- Ojas shares his advice for organizations hoping to make their programs successful
• (09:24)- Pamela describes the meaning of “human-led, tech-powered”
• (11:28)- Ojas shares more about the work they’re doing at OneTrust, and how tech is powering trust
• (13:49)- Pamela explains why it’s important to encourage data literacy across the entire organization
• (16:34)- Pamela explains how businesses can think about trust holistically instead of as just another a compliance check box
• (20:40)- Jon shares his closing thoughts and conclusions