Elevating Customer Experience with AI: ServiceNow and 3CLogic

ServiceNow Podcasts

In this episode, Guillaume Seynhaeve (G), SVP of Partnerships and Alliances at 3CLogic. He advises and supports the organization's strategic initiatives, including the oversight of 3CLogic's ServiceNow offerings. With over 20 years of experience in both sales and customer service, he has held leadership in the financial and communication industry, and he's a recognized expert in SAS, CSAS, AI, and CX, a ServiceNow enthusiast of 12 years. He holds his bachelor's degree from Boston College and an MBA from the University of Maryland. Welcome to the show.

The Customer Connection Podcast helps you learn the implementation and adoption of the ServiceNow platform. This show is led by a Customer Experience Expert and Director of Customer Creator, and Workflows-Leading Practices, Jerry Campbell, and Portfolio Manager Sohail Ali

Key highlights of the episode:

6:58 - Guillaume shares an incident about his personal experience with customer service

14:45 - How ServiceNow helped 3CLogic efficiently resolve complex customer service issues?

20:22 - How AI comes into the equation to improve customer experience, both for the customer and probably at the agent interface?

24:20 - How 3CLogic and ServiceNow are trying to better optimize AI to effortlessly solve customer problems faster?

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Bölümler

1. Elevating Customer Experience with AI: ServiceNow and 3CLogic (00:00:00)

2. Guillaume shares an incident (00:06:58)

3. How ServiceNow helped 3CLogic (00:14:45)

4. How AI comes into the equation (00:20:22)

5. How to optimize AI for customer service faster (00:24:20)