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Rediscover your CREATIVITY | #6
Manage episode 454745668 series 3602133
İçerik Lifetime Value Media tarafından sağlanmıştır. Bölümler, grafikler ve podcast açıklamaları dahil tüm podcast içeriği doğrudan Lifetime Value Media veya podcast platform ortağı tarafından yüklenir ve sağlanır. Birinin telif hakkıyla korunan çalışmanızı izniniz olmadan kullandığını düşünüyorsanız burada https://tr.player.fm/legal özetlenen süreci takip edebilirsiniz.
You can't always get what you want. And when it comes to CSMing, that almost always means...data worth a damn.
Kristi and Stino share tactics for FIGHTING for better data or, in lieu of that, how to still get your point across without it.
Subscribe to the Lifetime Value newsletter: https://lifetimevalue.link/subscribe
⏱️ Timestamps:
00:00:00 - Intro
00:00:55 - Gratitude for 2024’s challenges
00:02:38 - Myriam's dilemma: CS without data
00:04:35 - Leveraging customer conversations
00:06:00 - Inviting others into CS calls
00:08:30 - Creativity in data collection
00:10:00 - Building trust in your data
00:12:55 - Emotional breakdowns in leadership
00:16:38 - Back to basics with Excel
00:18:51 - Identifying the right metrics
📺 Lifetime Value: Your Destination for GTM content
https://www.lifetimevaluemedia.com
💁♀️💁♂️ Connect with the hosts:
Kristi Faltorusso's LinkedIn: https://www.linkedin.com/in/kristiserrano/
Kristi's website: https://www.kristifaltorusso.com/
Stijn "Stino" Smet's LinkedIn: https://www.linkedin.com/in/stijn-smet-%F0%9F%90%B3-330435a9/
Key topics: data, creativity, microsoft excel
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