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On being a CPO: The ABC of building a patient engagement infrastucture
Manage episode 440901892 series 3601375
İçerik Emma Sutcliffe tarafından sağlanmıştır. Bölümler, grafikler ve podcast açıklamaları dahil tüm podcast içeriği doğrudan Emma Sutcliffe veya podcast platform ortağı tarafından yüklenir ve sağlanır. Birinin telif hakkıyla korunan çalışmanızı izniniz olmadan kullandığını düşünüyorsanız burada https://tr.player.fm/legal özetlenen süreci takip edebilirsiniz.
In this episode of the Pep Talks podcast, Emma talks to Liselotte Hyveled, the Chief Patient Officer at Novo Nordisk. Liselotte shares her unconventional journey from a pharmacist to her current role, emphasizing her focus on patient-centricity throughout her career.
She discusses the importance of understanding patient experiences and integrating those insights into the development of treatment options. Liselotte outlines the structured approach of her team, which includes patient voice strategy managers, engagement managers, and insights and intelligence managers, to ensure a systematic and impactful patient engagement strategy.
She highlights the challenges of appreciation, bias, and compliance in patient engagement and underscores the significance of long-term relationships with patient organizations. Liselotte also shares her personal motivation and the support she received from industry peers, encouraging others to seek guidance and maintain the patient’s voice within their organizations.
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