Shop Reputation Management

GPS to your Business Success

In this episode, Nick provides invaluable insights on how auto repair shops can build trust and enhance their reputation. He highlights the significance of exceptional customer service, such as offering convenient appointment scheduling, maintaining a comfortable waiting area, and leveraging online reviews to attract more customers. Additionally, guest speakers and sponsors Steer CRM and AutoShopAnswers.com offer valuable tools and training resources to help auto shops succeed. Nick emphasizes that small actions grounded in integrity and customer focus can set an auto repair shop apart from its competitors.

01:16 The Mission: Elevating Your Auto Repair Shop

02:16 Sponsors and Industry Insights

03:40 Proactive Advice: Building Trust and Integrity

08:17 The Importance of Online Reviews

11:37 Customer Service Excellence

13:17 Convenience and Customer Care

16:23 Creating a Comfortable Waiting Experience

17:46 Extended Hours and Additional Services

18:58 Conclusion: Building Raving Fans

19:26 Outro and Final Thoughts

Special Thanks to Our Sponsors: Steer CRM and Auto Shop Answers

Steer CRM helps auto repair shops attract new customers and keep existing ones coming back for regular maintenance and service. Discover more at steercrm.com.

Connect with Papakyrikos, CPA: The GPS to Your Business Success

• Visit us online: www.papakyrikoscpa.com
• Email us: [e-mail]