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What makes your customer's customer happy? | Kimberly Ayala | TDSU Ep. 36
Manage episode 424384212 series 3578812
İçerik Lifetime Value tarafından sağlanmıştır. Bölümler, grafikler ve podcast açıklamaları dahil tüm podcast içeriği doğrudan Lifetime Value veya podcast platform ortağı tarafından yüklenir ve sağlanır. Birinin telif hakkıyla korunan çalışmanızı izniniz olmadan kullandığını düşünüyorsanız burada https://tr.player.fm/legal özetlenen süreci takip edebilirsiniz.
What is a true measure of your customer's happiness? Probably whatever makes THEIR customer happiest.
Kimberly Ayala urges the guys, and YOU, to dig just a little bit deeper and find out just what makes your customers' customers tick.
⏱️ Timestamps:
00:00:00 - What makes your customer's customer happy?
00:00:31 - Rob's across the pond
00:01:05 - Focus on scaling and efficiency
00:02:21 - Defining strategic value
00:03:18 - Reframe your strategic thinking
00:03:36 - Do we similarly hate the term "consultative"?
00:04:14 - Internal alignment
00:06:32 - Ultimately understanding customer goals
00:09:06 - Like, comment, and subscribe!
📺 Lifetime Value: Your Destination for Customer Success content
Subscribe: https://lifetimevalue.link/youtubesub
Website: https://www.lifetimevalue.show
🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
👋 Connect with Kimberly Ayala:
Kimberly's LinkedIn: https://www.linkedin.com/in/kimberlyayala
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