Bridging the Gap: Fraud Prevention Insights with Compliance Expert Nyla Cortes

Banking on Fraudology

Banking on Fraudology is presented by Unit21.

Unit21’s Risk and Compliance Infrastructure empowers your team to proactively combat financial crime and make informed decisions throughout the customer lifecycle.

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Welcome to another episode of Banking on Fraudology with Hailey Windham. In this episode, we have a fantastic guest joining us, Nyla Cortes, the director of compliance at Earth Mover Credit Union. Hailey and Nyla dive deep into the world of fraud detection and prevention in financial institutions, focusing particularly on the risks within call centers and the importance of tailored training for staff.

Nyla shares her journey from being a teller to her current role, along with insights into the implementation of robust internal reporting systems and the creation of a culture rooted in trust and education. They also explore the value of Suspicious Activity Reports (SARs), collaboration between departments, and the need for consistent and transparent reporting practices.

Tune into the discussion on strategies for empowering frontline staff, how to bridge gaps between compliance and fraud teams, and practical approaches to enhance your institution's fraud detection and reporting mechanisms. Don't miss this insightful conversation that promises to equip you with valuable tools and knowledge to fight financial fraud more effectively.

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About Hailey Windham:

As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees.

Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size.

Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/

Connect with Nyla: https://www.linkedin.com/in/nyla-d-cortes/

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Banking on Fraudology is part of the Fraudology Podcast Network.