A Great Customer Experience Doesn't Always Start With the Customer With David Eha, Director of National Accounts at Restaurant Technologies

From Persona To Personal

David Eha is the Director of National Accounts at Restaurant Technologies (RT). With 25 years in the restaurant business, he is responsible for developing new partnerships with industry leaders and national restaurant chains to provide automated systems for some of the worst back-of-the-house processes. In his role, David takes the lead in implementing RT’s Total Oil Management solution, which allows its clients to run cleaner, smarter, safer, and more efficient operations — RT’s overriding objective. RT’s clients include McDonald’s, KFC, Wendy’s, Applebee’s, and Texas Roadhouse, to name a few.

What you’ll learn in this episode:

Most restaurateurs don't realize they can enhance the customer experience by upgrading processes that don't seem to relate to the customer. However, implementing systems that improve the work environment and alleviate labor-intensive tasks can translate directly to better service.

With over 25 years in the restaurant industry, David Eha maintains that a great customer experience doesn't always start with the customer. Providing restaurant employees with a cleaner, safer, more efficient work environment eases the pressure of performing undesirable, demanding work. David equips restaurants with innovative solutions that make jobs easier and frees up employees' time so they can concentrate on servicing guests. Case in point, David's company supplies restaurants with a solution that allows employees to fill and empty cooking oil friers with the push of a button — a time-consuming, dangerous task that workers invariably detest. By saving time behind the scenes, employees can concentrate on more productive work, thereby enhancing the entire customer experience.

On this episode of From Persona to Personal, Roger Hurni welcomes David Eha, Director of National Accounts at Restaurant Technologies (RT), to discuss how a restaurant can improve customer service by making behind-the-scenes operations more efficient. David explains how RT’s oil system works, the solutions RT offers, and how RT enhances customer service by making things easier for restaurant employees.