Solar Sidekicks - Episode 8

Radio Carrum

'Solar Sidekicks' is the go-to podcast for all things solar, serving up essential insights with a friendly, down-to-earth vibe. Hosted by industry pro Pat Southwell, each episode unpacks the technicalities, tackles regulations, and tracks the latest trends. In this Episode, we're diving deep into the evolving dynamics of customer service and system maintenance in the solar industry with David Pethick, VP/General Manager at Omnidian. This episode showcases David's unique journey from a scientist working for NASA to a leader in the solar service sector, highlighting his role in shaping innovative customer service strategies. Join us as we explore the challenges solar retailers face with rising customer expectations and the pitfalls of low-cost, unreliable installations. David shares his insights on the importance of superior post-installation service and how Omnidian is setting new standards to enhance customer satisfaction and trust in solar technology. Whether you are a seasoned solar industry professional or a newcomer interested in the latest trends in solar customer service, this episode offers a wealth of information and compelling discussions. Tune in to learn how David Pethick and Omnidian are revolutionizing the way we think about servicing in the solar industry, right here on "Solar Sidekicks"!