518: The non-obvious way to gain organization support for your ideas – with Doug Hall

Product Mastery Now for Product Managers, Leaders, and Innovators

Why product managers need to stop the stupid

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TLDR

Innovation expert Doug Hall reveals why most organizations struggle with innovation despite recognizing its importance. Through his experience running Eureka! Ranch and Dexter Bourbon Distillery, Hall discovered that successful innovation requires a bottom-up transformation focusing first on empowering frontline employees to fix inefficiencies (“stop the stupid”), then enabling middle managers to improve systems, and finally allowing leadership to pursue bigger strategic innovations. This three-level approach has shown to increase innovation value by 28% versus the typical 50% decline seen in traditional top-down approaches.

Key Topics:

• The Innovation Paradox: While 80% of CEOs say innovation is critical, only 20% believe their organizations are good at it
• Employee Innovation Barriers: 37% don’t see innovation as their job, 29% don’t know what to do about it
• Middle Management Challenge: Managers waste 3.5 hours daily dealing with mistakes and system flaws
• System vs. People Problems: 78% of issues come from flawed company systems, only 22% from employee mistakes
• The “Stop the Stupid” Approach: Start with empowering employees to fix immediate inefficiencies before pursuing larger innovations
• Three-Step Framework: 1) Teach innovation fundamentals, 2) Build confidence through early wins, 3) Develop systems thinking
• Measurable Impact: Organizations can achieve 4 improvement actions per employee per month
• Cultural Transformation: Focus on intrinsic motivation rather than external incentives

The Innovation Paradox in Organizations: Why Companies Struggle to Innovate

Doug shared that when you look at any survey of CEOs, more than 80% will say that innovation is crucial for their organization’s future success. However, when asked about their organization’s current innovation capabilities, the numbers flip dramatically – only about 20% believe their organizations are effectively innovating.

Doug illustrated this disconnect with a story from his consulting work. His team had just presented breakthrough solutions to a problem that a CEO had previously deemed impossible. Rather than excitement, the CEO’s response was, “Huh, wow. I guess you did figure it out. Now what do I do? I guess I gotta do it.” The disappointment in the executive’s voice revealed a deeper truth about organizational resistance to innovation.

This resistance manifests in various ways:

• Departments operating in silos resist changes that affect their established processes
• Middle managers hesitate to support innovations that might impact their performance metrics
• Frontline employees don’t see innovation as part of their role
• Existing systems and procedures inadvertently suppress new ideas

Doug explained why simply having good ideas isn’t enough. Successful innovation requires addressing deeper organizational dynamics and systems that either enable or inhibit change. As we explored in our conversation, resolving this paradox requires a fundamental shift in how organizations approach innovation, starting not with grand strategies but with empowering employees to make small, meaningful improvements in their daily work.

Breaking through this paradox requires recognizing that innovation isn’t just about generating new ideas – it’s about transforming how organizations think about and implement change at every level. This understanding forms the foundation for a more effective approach to organizational innovation.

The Problem with Traditional Innovation Approaches: Why Good Ideas Often Fail

Doug shared a startling insight from three separate studies that crystallizes why traditional innovation approaches often fall short. When organizations take an innovative idea into development, its forecasted value typically declines by 50% before launch.

The Innovation Value Loss Problem

A truly disruptive idea will challenge multiple departments in an organization. A genuinely innovative product might require:

• Changes to the supply chain
• Different manufacturing equipment
• New customer service processes
• Alternative sales channels
• Modified operational procedures

When these departmental challenges arise, organizations typically respond by compromising the original idea. As Doug put it, “It’s like you’re managing the death of ideas.” Each department makes small compromises to fit within existing systems until the final product barely resembles the original innovative concept.

The Hidden Organizational Barriers

Through our discussion, Doug revealed how organizational silos create powerful resistance to innovation:

Performance Metrics Conflict

Manufacturing departments hesitate to support innovations that might lower their productivity metrics.

Departmental Isolation

In many corporations, departments operate as separate units where promotion and income depend on making their individual department heads happy, not on supporting cross-functional innovation.

System Constraints

Standard Operating Procedures (SOPs) and existing systems often can’t accommodate truly innovative ideas without significant modification.

The Traditional Approach Trap

Most organizations try to overcome these barriers through:

• Special innovation teams
• Suggestion boxes
• Innovation training programs

However, Doug found these approaches usually fail because they don’t address the underlying system issues. Traditional innovation approaches weren’t working because they ignored a fundamental truth: most employees face daily operational challenges that make innovation feel like an extra burden rather than an opportunity.

A New Framework: Starting with Employee Engagement

Understanding the Real Barriers to Innovation

The data Doug shared revealed two primary barriers preventing employee participation in innovation:

• 37% of employees don’t see innovation as part of their job
• 29% don’t know what to do even if they wanted to innovate

These statistics point to a clear problem: organizations aren’t making innovation accessible and actionable for their employees.

The “Stop the Stupid” Revolution

This insight led to a radical shift in approach. Instead of pushing employees to create breakthrough innovations, Doug’s team started by addressing the daily frustrations and inefficiencies that drain employee energy and enthusiasm.

For example, at his distillery, while Doug was excited about developing new custom bourbon experiences, his employees were more concerned about immediate challenges like:

• Back pain from lifting heavy crates
• Inefficient paperwork processes
• Workflow bottlenecks
• Equipment issues

Building Momentum Through Small Wins

The power of this approach became clear as employees started solving these immediate problems. By focusing on improvements within their sphere of influence, employees:

• Gained confidence in their problem-solving abilities
• Developed practical innovation skills
• Experienced intrinsic satisfaction from making meaningful improvements
• Built collaborative relationships across departments

From Frustration to Innovation

This employee-first approach transforms how organizations think about innovation. Rather than treating innovation as a special initiative, it becomes part of everyone’s daily work. The results speak for themselves – organizations implementing this approach see an average of four improvement actions per employee per month.

More importantly, this foundation of employee engagement creates an environment where larger innovations can thrive. When employees feel empowered to solve problems and improve systems, they become natural allies in implementing bigger strategic changes.

The Three-Level Organizational Transformation: Creating a Culture of Innovation

Through his work at Eureka! Ranch and his own experiences running a bourbon distillery, Doug has developed a practical framework for transforming how each level contributes to innovation.

Level 1: Frontline Employees

The transformation begins at the front lines, where employees are closest to daily operations. Instead of imposing top-down innovation mandates, organizations need to:

• Provide basic innovation and problem-solving tools
• Set clear boundaries for decision-making authority
• Support immediate improvements within teams
• Celebrate small wins that eliminate inefficiencies

Level 2: Middle Managers

One of the most striking statistics Doug shared was that middle managers waste an average of 3.5 hours daily dealing with problems. Breaking this down:

• 78% of issues stem from flawed company systems
• 22% come from employee mistakes
• Most time is spent on reactive problem-solving

The solution involves transforming middle managers from reactive problem-solvers into system improvers. This means:

• Teaching managers to identify system-level issues
• Empowering them to implement systemic solutions
• Shifting focus from blame to improvement
• Creating clear protocols for change implementation

Level 3: Leadership

At the leadership level, the transformation focuses on enabling rather than directing innovation. Leaders need to:

• Set appropriate vision and strategy
• Avoid compromising innovation goals to fit current capabilities
• Support system-wide improvements
• Remove organizational barriers to change

The Power of Alignment

When these three levels work together, organizations can achieve remarkable results. For example, one B2B company Doug worked with saw their marketing department transform from one of the lowest-rated departments to generating 100 times more leads within three months of implementing this approach.

The key is understanding that each level plays a distinct but interconnected role in innovation:

• Frontline employees drive immediate improvements
• Middle managers enable system-level changes
• Leaders create the environment for transformation

This three-level alignment creates a foundation for sustainable innovation, where improvements build upon each other rather than getting stuck in organizational resistance.

Implementation Framework: Making Innovation Work at Every Level

After decades of helping companies innovate and running his own bourbon distillery, Doug has distilled his process down to fundamental steps that any organization can follow.

Step 1: Teach Innovation Fundamentals

The first step focuses on giving everyone the basic tools they need to innovate. Doug has simplified complex innovation principles into accessible tools. This includes:

• Basic problem-solving techniques
• Simple formats for communicating ideas
• Clear methods for identifying system issues
• Frameworks for evaluating potential improvements

Step 2: Build Confidence Through Early Wins

The second step involves what Doug calls the “stop the stupid” phase. Organizations should:

• Focus first on obvious inefficiencies
• Address longstanding employee frustrations
• Create visible improvements quickly
• Celebrate small victories

For example, at Doug’s distillery, they transformed a painful box-lifting process by simply redesigning how boxes were assembled around products rather than lifting products into pre-made boxes.

Step 3: Develop Systems Thinking

The final step moves from individual improvements to systematic change. This involves:

Making Systems Visible

• Identify key organizational systems
• Map process flows and dependencies
• Understand cross-departmental impacts

Focusing on Key Metrics

• Choose single, clear metrics for each system
• Avoid conflicting performance measures
• Track improvement impacts systematically

Understanding Error Types

• Distinguish between system errors (94%) and worker errors (6%)
• Focus on fixing processes rather than blaming individuals
• Address root causes rather than symptoms

Creating Sustainable Change

What makes this framework powerful is its focus on building internal capability rather than relying on external consultants or temporary initiatives. Organizations implementing this approach can expect:

• Four improvement actions per employee per month
• 28% increase in innovation value (versus traditional 50% decline)
• Higher employee engagement and satisfaction
• Sustained innovation capability

Results and Impact: Measuring Innovation Success

Doug described the tangible results organizations achieve when they transform their approach to innovation. The metrics he shared demonstrate why this bottom-up, system-focused approach delivers dramatically different outcomes from traditional innovation methods.

Measurable Transformation

The contrast in results is striking:

Metric	Traditional Approach	New Framework
Innovation Value	50% decline during development	28% increase in value
Employee Engagement	Limited participation	4 improvements per person monthly
Implementation Success	Ideas compromised to fit systems	Systems improved to support ideas

Real-World Success Stories

The impact extends across various types of organizations:

• A B2B company’s marketing department increased lead generation 100x in three months
• Manufacturing teams eliminated chronic efficiency problems
• Service organizations dramatically improved customer satisfaction
• Doug’s own distillery became one of the fastest-growing and most innovative in the industry

Cultural Transformation

Beyond the numbers, organizations experience fundamental shifts in how they operate:

• Employees become naturally proactive in solving problems
• Managers spend less time fighting fires
• Departments collaborate more effectively
• Innovation becomes part of daily work rather than a special initiative

Long-Term Benefits

Organizations implementing this approach see sustained improvements in:

• Employee retention and satisfaction
• Operational efficiency
• Innovation implementation success
• Cross-functional collaboration
• Strategic capability

Getting Started

This transformation doesn’t require massive resources or restructuring. Instead, it starts with simple steps:

• Empower employees to solve problems within their sphere
• Give managers tools to improve systems
• Create clear boundaries for decision-making
• Focus first on eliminating obvious inefficiencies

The key is starting with small, achievable improvements that build confidence and capability for bigger innovations. As organizations prove they can successfully implement positive changes, they create momentum for larger transformations.

Conclusion

Transforming organizational innovation isn’t about generating more ideas or launching special initiatives. It’s about creating an environment where positive change can happen naturally at every level. By starting with employee-driven improvements, building middle management capabilities, and enabling leadership to pursue bigger strategic innovations, organizations can break free from the traditional innovation paradox where great ideas lose value during implementation.

The path forward is clear: empower employees to “stop the stupid” in their daily work, give managers tools to improve systems rather than just fight fires, and allow leaders to set ambitious goals without compromising them to fit current capabilities. When organizations align these three levels and follow a systematic implementation framework, they can achieve the holy grail of innovation – sustained, positive change that builds value rather than eroding it. The result isn’t just better products and services, but a more engaged workforce and a more adaptable organization ready to tackle future challenges.

Useful links:

• Check out Doug’s book, Proactive Problem Solving, available December 10th, 2024, on Amazon or at an independent bookseller near you
• Learn more about Eureka! Ranch
• Learn more about Dexter Bourbon
• Learn more about PDMA

Innovation Quote

“Stop the Stupid.”  – Doug Hall

Application Questions

1. How could you adapt the “stop the stupid” approach to your product development process? Consider what daily inefficiencies or frustrations your team encounters that, if eliminated, would free up energy and enthusiasm for innovation.
2. How could your team reframe its innovation strategy to focus on building confidence through small wins before tackling larger transformational projects? What would be the equivalent of “fixing the broken box” in your product organization?
3. When you think about your last few product innovations that lost value or momentum during development, how much of that decline was due to system constraints versus individual mistakes? How could you start addressing those systemic barriers?
4. How could you empower your product team members to identify and solve problems within their sphere of influence? What boundaries and decision-making frameworks would you need to put in place to make this successful?
5. How could you apply the concept of “common cause vs. special cause” errors to your product development process? Consider where your team might be blaming individuals for what are actually system-level problems.

Bio

Doug Hall is on a relentless, never-ever ending quest to enable everyone to think smarter, faster and more creatively.  His learning laboratories over the past 50+ years have included 10 years at Procter & Gamble where he rose to the rank of Master Inventor shipping a record 9 innovations in a 9 months and 40+ years as an entrepreneur including as founder of the Eureka! Ranch in Cincinnati Ohio – where he and his team have invented and quantified over 20,000 innovations for organizations such as Nike, Walt Disney, USA Department of Commerce, American Express and hundreds more.  Doug’s newest book,  out in December, PROACTIVE Problem Solving, was inspired by his experiences founding and leading a fast-growing manufacturing company, the Brain Brew Bourbon Distillery. Despite the COVID pandemic, Brain Brew grew from shipping a few thousand cases to shipping over 100,000 cases a year by enabling employee engagement. 

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