How Automated Customer Gifting Is Transforming Plumbing Businesses | With Derek From To Your Success Potty Talk - The Podcast For Plumbing Business Owners podcast

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In Her Ellement

1
Navigating Career Pivots and Grit with Milo’s Avni Patel Thompson 26:18

14 gün önce26:18

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26:18

How do you know when it’s time to make your next big career move? With International Women’s Day around the corner, we are excited to feature Avni Patel Thompson, Founder and CEO of Milo. Avni is building technology that directly supports the often overlooked emotional and logistical labor that falls on parents—especially women. Milo is an AI assistant designed to help families manage that invisible load more efficiently. In this episode, Avni shares her journey from studying chemistry to holding leadership roles at global brands like Adidas and Starbucks, to launching her own ventures. She discusses how she approaches career transitions, the importance of unpleasant experiences, and why she’s focused on making everyday life easier for parents. [01:26] Avni's University Days and Early Career [04:36] Non-Linear Career Paths [05:16] Pursuing Steep Learning Curves [11:51] Entrepreneurship and Safety Nets [15:22] Lived Experiences and Milo [19:55] Avni’s In Her Ellement Moment [20:03] Reflections Links: Avni Patel Thompson on LinkedIn Suchi Srinivasan on LinkedIn Kamila Rakhimova on LinkedIn Ipsos report on the future of parenting About In Her Ellement: In Her Ellement highlights the women and allies leading the charge in digital, business, and technology innovation. Through engaging conversations, the podcast explores their journeys—celebrating successes and acknowledging the balance between work and family. Most importantly, it asks: when was the moment you realized you hadn’t just arrived—you were truly in your element? About The Hosts: Suchi Srinivasan is an expert in AI and digital transformation. Originally from India, her career includes roles at trailblazing organizations like Bell Labs and Microsoft. In 2011, she co-founded the Cleanweb Hackathon, a global initiative driving IT-powered climate solutions with over 10,000 members across 25+ countries. She also advises Women in Cloud, aiming to create $1B in economic opportunities for women entrepreneurs by 2030. Kamila Rakhimova is a fintech leader whose journey took her from Tajikistan to the U.S., where she built a career on her own terms. Leveraging her English proficiency and international relations expertise, she discovered the power of microfinance and moved to the U.S., eventually leading Amazon's Alexa Fund to support underrepresented founders. Subscribe to In Her Ellement on your podcast app of choice to hear meaningful conversations with women in digital, business, and technology.…

Potty Talk - The Podcast for Plumbing Business Owners »
How Automated Customer Gifting is Transforming Plumbing Businesses | with Derek from To Your Success

3 gün önce 34:39

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MP3•Bölüm sayfası

Want to know the secret to getting customers to call you back and rave about your business? It’s all about building emotional connections. In this episode, Richard welcomes Caleb Baitz from To Your Success to talk about the power of relationship marketing. Learn why sending a simple cookie can turn a one-time customer into a lifelong advocate for your plumbing business. Plus, discover how to systemize your customer appreciation so you can scale without losing that personal touch. Don’t miss this game-changing conversation!🚀 Want to systemize customer appreciation? Visit milliondollarplumber.com/cookieBook a Free Coaching Call Unlock your potential with a free coaching call. Learn how you can transform your business in 90 days. milliondollarplumber.com/callLEARN MORE and CONNECT with us: ◆ Website: www.milliondollarplumber.com◆ Facebook: https://www.facebook.com/milliondollarplumber◆ Instagram: https://www.instagram.com/themilliondollarplumber/◆ YouTube: https://www.youtube.com/milliondollarplumber

398 bölüm

#Business #Talk Live #Richard Behney

How Automated Customer Gifting is Transforming Plumbing Businesses | with Derek from To Your Success

Potty Talk - The Podcast for Plumbing Business Owners

published 3 gün önce

Paylaş

MP3•Bölüm sayfası

398 bölüm

#Business #Talk Live #Richard Behney

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Potty Talk - The Podcast for Plumbing Business Owners

1
How Automated Customer Gifting is Transforming Plumbing Businesses | with Derek from To Your Success 34:39

3 gün önce34:39

34:39

Potty Talk - The Podcast for Plumbing Business Owners

1
How to Position Your Business for a Million-Dollar Buyout in 2025 23:12

10 gün önce23:12

23:12

Private equity firms are on a buying spree in the plumbing industry, offering life-changing payouts to business owners. But is your company actually sellable? In this eye-opening episode, we reveal the three non-negotiable elements PE firms demand, why 90% of plumbing businesses aren't ready for acquisition, and exactly how to position your company for a major payday. Don't miss this insider's guide to making your business irresistible to buyers. Learn how you can transform your business in 90 days: www.milliondollarplumber.com/callLEARN MORE and CONNECT with us: ◆ Website: www.milliondollarplumber.com◆ Facebook: https://www.facebook.com/milliondollarplumber◆ Instagram: https://www.instagram.com/themilliondollarplumber/◆ YouTube: https://www.youtube.com/milliondollarplumber…

Potty Talk - The Podcast for Plumbing Business Owners

1
5 Systems Every Plumbing Business Needs in 2025 33:09

17 gün önce33:09

33:09

Look, I don't need to tell you why not having systems is costing you millions. If you're saying to yourself 'but Richard, I don't know where to start with systems' then you need to join my FREE Million Dollar Plumber community where I share all my proven systems and templates. Plus, you'll connect with other plumbing business owners who are building scalable operations. Go to milliondollarplumber.com/free and let's get you out of the truck and into real business ownership. 1. Pricing System: https://milliondollarplumber.com/play... 2. FieldPulse: https://milliondollarplumber.com/fiel... 3. SearchKings: https://searchkings.com/partners/mill... 4. ApplicantPro: https://milliondollarplumber.com/appl... 5. MyTradeBooks, Apply Here: https://forms.gle/L43SweTxyBJkejcw7 LEARN MORE and CONNECT with us: ◆ Website: www.milliondollarplumber.com◆ Facebook: / milliondollarplumber ◆ Instagram: / themilliondollarplumber ◆ YouTube: / milliondollarplumber…

Potty Talk - The Podcast for Plumbing Business Owners

1
Secrets to Building a Plumbing Brand That Lasts 33:17

5 weeks önce33:17

33:17

In this episode of Potty Talk, Richard reveals the secrets to building a plumbing brand that stands the test of time. Branding isn’t about impressing yourself—it’s about connecting with your customers and meeting their needs. Richard breaks down why your brand should be built for them, how choosing the right business name can impact your success, and why disrupting the market is the key to standing out from the competition. 💥 Grab My Branding Checklist 💥 Your brand is more than just a logo—it’s how customers see and remember you. Make sure your business stands out with my Branding Checklist! 💥 Get It Here: http://milliondollarplumber.com/brandingchecklist Book a Free Coaching Call Unlock your potential with a free coaching call. Learn how you can transform your business in 90 days. LEARN MORE and CONNECT with us: ◆ Website: www.milliondollarplumber.com ◆ Facebook: https://www.facebook.com/milliondollarplumber ◆ Instagram: https://www.instagram.com/themilliondollarplumber/ ◆ YouTube: https://www.youtube.com/milliondollarplumber…

Potty Talk - The Podcast for Plumbing Business Owners

1
Turn Calls Into Booked Jobs—Every Time! 29:43

6 weeks önce29:43

29:43

In this episode of Potty Talk, Richard reveals the secrets that turns calls into booked jobs—every single time. The key to winning on the phone isn’t just luck—it’s about having a proven process that puts you in control, books the job for today, and delivers a top-notch customer experience. Richard shares why controlling the call is crucial, how booking for the same day boosts your close rate, and why hiring the right Customer Service Representative (CSR) can make or break your success. 💥 Grab My Proven Phone Script 💥 Stop losing calls and start converting them into paying customers! Grab my Proven Phone Script that shows you exactly what to say to get more YES’s and fill your schedule. 💥 Download it now: http://milliondollarplumber.com/phonescript LEARN MORE and CONNECT with us: ◆ Website: www.milliondollarplumber.com ◆ Facebook: https://www.facebook.com/milliondollarplumber ◆ Instagram: https://www.instagram.com/themilliondollarplumber/ ◆ YouTube: https://www.youtube.com/milliondollarplumber…

Potty Talk - The Podcast for Plumbing Business Owners

1
Do This When Hiring for Your Plumbing Business! 32:41

7 weeks önce32:41

32:41

In this episode of Potty Talk, Richard breaks down exactly what you need to do when hiring for your plumbing business to avoid costly mistakes and build a winning team. The hiring process isn’t just about finding someone to fill a spot—it’s about bringing on the right people who fit your company culture and help you grow. Whether you’re hiring your first team member or expanding your crew, these actionable tips will help you make smart, strategic hires every time 💥 Grab My Hiring Checklist 💥Get the exact hiring checklist I used in my own business to find rockstar team members! Download it here👉 http://milliondollarplumber.com/hiringchecklist…

Potty Talk - The Podcast for Plumbing Business Owners

1
How to Build Loyalty and Trust with Plumbing Customers 48:03

8 weeks önce48:03

48:03

In this episode of Potty Talk , we’re diving into the essential strategies for building loyalty and trust with your clients—the foundation of a successful plumbing business. Richard shares real-world tips on how to foster relationships that not only bring in repeat business but also turn your customers into raving fans who recommend you to others. If you want to build a solid reputation that stands out in your market, this episode is for you!…

Potty Talk - The Podcast for Plumbing Business Owners

1
40 Years of Plumbing Experience: What You Need To Know 1:05:26

12 weeks önce1:05:26

1:05:26

In this special episode of Potty Talk LIVE, Richard Behney, The Million Dollar Plumber, shares timeless lessons and insights from over 40 years of experience in the plumbing industry. Whether you’re just starting your plumbing business or looking to take it to the next level, this episode is packed with invaluable tips you won’t want to miss. Richard reflects on the challenges, successes, and game-changing strategies that have shaped his career—and how you can apply these lessons to build your own successful plumbing business. Here’s what you’ll learn: ➡️The most important lessons learned over four decades in the trade ➡️How to avoid common pitfalls that sink plumbing businesses ➡️Proven strategies for staying ahead of the competition ➡️The mindset and habits that lead to long-term success From tools of the trade to tools for building a thriving business, this episode is a treasure trove of wisdom from someone who’s been there, done that, and made it big. Tune in now and learn what 40 years of plumbing experience can teach you about running a profitable, stress-free business! 🔸 FREE Million Dollar Pro Blueprint to learn how to build a secure and profitable plumbing business to make more money and live a life you love. www.milliondollarplumber.com/free 🔸 JOIN the Million Dollar Plumber Success Academy where I teach you the BUSINESS of plumbing. www.milliondollarplumber.com/success LEARN MORE and CONNECT with us: ◆ Website: www.milliondollarplumber.com ◆ Facebook: https://www.facebook.com/milliondollarplumber ◆ Instagram: https://www.instagram.com/themilliondollarplumber/ ◆ YouTube: https://www.youtube.com/milliondollarplumber…

Potty Talk - The Podcast for Plumbing Business Owners

1
The Secret to Success: Satisfying Good-Paying Customers #444 53:16

13 weeks önce53:16

53:16

On this episode of Potty Talk LIVE, Richard Behney, The Million Dollar Plumber, reveals the ultimate secret to building a thriving plumbing business: satisfying good-paying customers. If you're tired of chasing low-margin jobs and want to attract and retain clients who truly value your work, this episode is for you. Learn how to identify your ideal customers, deliver top-notch service that keeps them coming back, and create a reputation that attracts the right kind of business. Richard shares the strategies that successful plumbing business owners use to turn good-paying customers into lifelong Raving Fans. Here’s what you’ll learn: How to attract customers who value quality over price The key to delivering a customer experience that stands out The importance of reputation and how to build trust in your market Proven tips to boost your revenue by working smarter, not harder Don’t miss this episode! It’s time to stop settling for less and start building the successful, profitable plumbing business you’ve always dreamed of. Watch now and unlock the secret to satisfying good-paying customers 🔸 FREE Million Dollar Pro Blueprint to learn how to build a secure and profitable plumbing business to make more money and live a life you love. www.milliondollarplumber.com/free 🔸 JOIN the Million Dollar Plumber Success Academy where I teach you the BUSINESS of plumbing. www.milliondollarplumber.com/success LEARN MORE and CONNECT with us: ◆ Website: www.milliondollarplumber.com ◆ Facebook: / milliondollarplumber ◆ Instagram: / themilliondollarplumber ◆ YouTube: / milliondollarplumber…

Potty Talk - The Podcast for Plumbing Business Owners

1
How to Make Bank with Your Plumbing Business #443 1:02:34

14 weeks önce1:02:34

1:02:34

In this episode of Potty Talk LIVE, host Richard Behney, The Million Dollar Plumber, dives into the secrets of maximizing profits in your plumbing business. Whether you're just starting out or looking to take your established business to the next level, this is a must-watch for plumbing pros who want to grow their earnings without burning out. Discover actionable strategies to boost your bottom line, avoid common profit leaks, and set your business up for long-term success. Richard shares his proven methods, real-world examples, and insider tips to help you take control of your finances and start making serious bank!…

Potty Talk - The Podcast for Plumbing Business Owners

1
Transform Your Plumbing Business With One Simple Change 56:43

16 weeks önce56:43

56:43

In this episode of Potty Talk LIVE , host Richard Behney, The Million Dollar Plumber, reveals the single, game-changing shift every plumbing business owner can make to see immediate results. Sometimes, transformation doesn't require an overhaul—just one powerful adjustment. Richard dives into this simple change, showing how it can streamline operations, boost customer satisfaction, and drive profit. Whether you're just starting or looking to elevate your established business, this episode will give you the insight you need to make a meaningful impact right away. Tune in and discover how small, strategic changes can lead to massive growth for your plumbing business!…

Potty Talk - The Podcast for Plumbing Business Owners

1
What Does the Election Mean for Plumbing Business Owners? 1:04:37

18 weeks önce1:04:37

1:04:37

Join Richard in this post election addition of Potty Talk Live where he discusses what the election means for your plumbing business.

Potty Talk - The Podcast for Plumbing Business Owners

1
The 3 Keys To Plumbing Business Success 1:05:26

19 weeks önce1:05:26

1:05:26

In this episode of Potty Talk LIVE , host Richard Behney, The Million Dollar Plumber, breaks down the 3 essential keys every plumbing business owner needs to achieve lasting success. Richard shares his insights from decades in the industry, highlighting actionable steps for growth, stability, and overcoming common challenges that often hold plumbing businesses back. Whether you're struggling with cash flow, team management, or building your brand, this episode will equip you with the tools and mindset shifts you need to take your business to the next level. Tune in and get ready to unlock your potential with practical advice designed specifically for plumbing pros like you!…

Potty Talk - The Podcast for Plumbing Business Owners

1
Potty Talk LIVE! Talking The BUSINESS of Plumbing 1:02:19

20 weeks önce1:02:19

1:02:19

Potty Talk Live is Back! You asked for it, and Potty Talk Live is coming at you once again—including co-host, The Lovely Laura! Join us as we dive into the best tricks, tips, and techniques to help you build and grow a thriving, self-sustaining, and highly profitable plumbing business. Whether you're just starting out or looking to scale, we'll be sharing real-world strategies that will take your plumbing business to the next level. Don’t miss this episode packed with actionable insights to help you succeed in the business of plumbing! Join Richard and Laura Live every Thursday at Noon EST on Youtube or Facebook! LEARN MORE and CONNECT with us: ◆ Website: www.milliondollarplumber.com ◆ Facebook: https://www.facebook.com/milliondollarplumber ◆ Instagram: https://www.instagram.com/themilliondollarplumber/ ◆ YouTube: https://www.youtube.com/milliondollarplumber Episode Sponsor: SupplyHouse.com is the go-to site for all your plumbing materials and supplies. With over 200,000 parts, fast shipping, and exceptional customer service, it’s the reliable choice for plumbing professionals everywhere.…

Potty Talk - The Podcast for Plumbing Business Owners

1
He Tripled His Rates & Thrives! 23:05

30 weeks önce23:05

23:05

In this episode of Potty Talk, host Richard Behney welcomes Matthew Werner, owner of Pine Grove Plumbing in Penticton, British Columbia. Matthew shares his inspiring journey of how he transformed his business by implementing the principles learned from the Success Academy. Discover how he went from charging $125 to $350 per hour, and how this significant change not only increased his revenue but also enhanced customer satisfaction. Matthew discusses the importance of having an honest hourly rate, the impact of proper branding, and the benefits of investing in quality customer service. Tune in to hear valuable insights and practical tips that can help you elevate your home service business to new heights. 📞 Book a Free Coaching Call Unlock your potential with a free coaching call. Learn how you can transform your business in 90 days. Book Now: milliondollarpro.com/call 🏆 Grab a Free 14 Day Free Trial Dive into the Success Academy and master the business of home service with an on-demand video training library. Learn More here: milliondollarpro.com/success ❓ Ask Me Anything Got questions? Click the link below, and Richard will answer your questions in an upcoming episode. Submit Your Questions here: https://success.milliondollarpro.com/AMA LEARN MORE and CONNECT with us: ◆ Website: www.milliondollarpro.com ◆ Facebook: www.facebook.com/themilliondollarpro ◆ Instagram: www.instagram.com/themilliondollarpro ◆ YouTube: @milliondollarpro 🧰 Check out more POWER TOOLS for your business →MDP Playbook: Streamline your operations with over 600 complete tasks with good-better-best options, completely customizable for your plumbing business. Stop guessing and start charging what you’re worth. Learn More: https://milliondollarpro.com/playbook/ →Field Pulse: Premier software that is actually easy to use. Built for the field and the office, FieldPulse has helped thousands of businesses get modern and truly mobile, significantly reduce office workloads and frustration, and improve referral and repeat business. On average, FieldPulse users grow their businesses 57% year over year. Learn More and get a free demo: https://milliondollarpro.com/fieldpulse/ →SearchKings: Get Google Verified with SearchKings, a Google Premier Partner, and enjoy The Million Dollar Pro discount. Learn More: https://searchkings.com/partners/milliondollarplumber/ →Barbell Apparel: Discover everyday clothing designed by athletes for ultimate comfort and performance, backed by a 365-day guarantee. Shop Now: https://barbellapparel.com/?rstr=mdp →KickCharge Creative: Save $500 on a Logo/Vehicle Wrap Package. Build your brand with KickCharge Creative’s expert team. Get Started: https://milliondollarpro.com/kickcharge/…

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How Automated Customer Gifting is Transforming Plumbing Businesses | with Derek from To Your Success