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Business Operations - Deep Dive 5 : Exploring Good Customer Service (Part A)
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Episode 5: Exploring Good Customer Service (Part A)
In this episode of PEELC Strategy Productions, we dive into the first part of our two-part series on customer service. Discover why delivering exceptional service is at the heart of successful businesses, and explore the key distinctions between pre-sale and post-sale interactions. We cover how businesses create positive customer experiences and the consequences of failing to meet expectations.
Using the fictional café BrewBliss, we illustrate how strong customer service can enhance brand loyalty, improve reputation, and increase repeat sales. This episode sets the stage for Part B, where we will explore how technology—such as social media, e-commerce, and apps—is revolutionising customer service.
Whether you’re a student revising for GCSE Business Studies or just interested in the mechanics of great customer service, this episode offers essential insights.
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